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Lead Unified Communications Engineer

3 months ago

Midland, United States Superlanet Full time
Job Description
Superlanet is looking for a Lead Unified Communications Engineer to support a organization in Texas. This is a contract to hire opportunity that will remain hybrid. The Lead Unified Communications Engineer influences the enhancement of processes, procedures, and workflows for the Information Technology department. Leads strategy development of the enterprise technical environment. Mentors less experienced team members and can provide input on performance evaluations. Leads the team in analyzing issues, identifying root causes, developing, and recommending key work products. Delivers technical solutions for network and voice (Unified Communications) infrastructure, including LAN, WAN, cellular, and Wireless. Develops, manages, and tests disaster recovery solutions. Drives and directs quality work efforts including the complex evaluation, development, implementation, integration, and administration of internal and external business solutions. Performs complex and often unique work assignments.

General Responsibilities:

1. Change and Release Management: Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Establishes and maintains strict testing and deployment methodologies for Information Technology. Develops and provides statistics on success and impact of changes.

2. Disaster Recovery/Business Continuation: Follows the processes and maintains appropriately available network operations environment with primary focus being on EMR, HIM, Finance, HR, Supply Chain, and email systems. This includes controlled observation and evaluation of new technologies and methodologies. Schedules tests and documentation revision quarterly. Provides reporting to management.

3. Capacity, Configuration and Architecture Management: Develops the roadmap and standards for the Cisco LAN, WAN, phone, PBX, Wireless and firewall environments. Documents all standards and configurations. Responsible for designing and maintaining all MDFs and IDFs. Proactively manages system capacity using monitoring tools and statistical analysis. Generates and manages system life cycle recommendations and funding requests. Works with the Service Desk staff to provide support on-site 24/7.

4. Availability/Incident Management: Responsible for the timely resolution of problems on information technology systems hardware and software. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes solving issues related to Disaster Recovery, AD, DNS/WINS, DHCP, Cisco IOS, Cisco phones, voice mail, WAN, and firewalls.

Requirements

  • Must be able to demonstrate experience with Cisco IOS, AD, DHCP, DNS, FTP, TFTP, SMTP, SNMP, network hardware facilities and experience with system design, capacity planning and capacity management.
  • Experience with Cisco system design, Cisco wireless phones, 3rd party PBX systems, PRI/Smart trunk configuration, NXX number plans and trunk routing, capacity planning and capacity management.
  • Requires hands-on expertise with Cisco equipment, firewalls, cable infrastructure and WAN circuits.
  • Must be able to communicate the impact and solutions of application/system problems in business language.
  • Must resolve problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management.


Benefits

The hourly and salary range listed below is based on the market rate and is contingent on the organization's requisition and the qualifications of the candidate:

$60-70/hr and 110-120k salary