Customer Support Specialist

3 weeks ago

Rogers, United States Transplace Full time
About the Role

Customer Support Specialist I is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. Interviews will be conducted onsite at our Uber Freight Rogers, AR Center of Excellence location.

What the Candidate Will Do

  • Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
  • Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
  • Exceed customer on-time pick-up and delivery expectations
  • Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
  • Utilize external websites and other tools of communication to set shipment appointments
  • Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
  • Set up new Receivers, vendors, and supplier’s locations
  • Work directly with Logistics Teams to assist with shipment issues or problem-solving
  • Additional Responsibilities Regarding Customer and Carrier Relationships
  • Correspond with customer and carrier regarding detention and other accessorial information
  • Set up new customer and vendor users on the Transportation Management System
  • Acquire solid understanding of customer business practices and workflow
Basic Qualifications
  • High school diploma or GED equivalent
  • 0-1 years of customer service experience
Preferred Qualifications
  • Customer Service background
  • Knowledge of the freight industry
  • Basic proficiency with Microsoft Office Suite


About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $18 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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