Guest Relations Associate: Lead

4 weeks ago

Durham, United States The Museum of Life and Science Full time
Location
Museum of Life and Science

About the Organization
The Museum of Life and Science, one of North Carolina's top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.

Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.

In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Description

Position Objective: Support the Museum's mission by maintaining a positive and proactive work environment, delivering an exemplary level of service during a guest's visit from check-in to departure, and being knowledgeable about Museum programs, events, exhibits, procedures, and products.

Responsibilities
  • Able to share knowledge and excitement of our exhibits and range through our 84 acre campus providing a stellar guest experience
  • Warmly welcome visitors and provide them with information concerning prices, daily programs, exhibits and events to help facilitate a great experience and foster repeat visits
  • Sell admission, membership and train tickets while providing exceptional customer service - will be Lead in partner area at least once per month
  • Be the expert in your assigned area as an example for the remainder of the team - deliver consistently excellent guest experiences and be fully knowledgeable on museum programs and policies
  • Anticipate guests' needs and provide guest feedback to appropriate Museum department
  • Foster a positive staff culture and work environment
  • Be cross trained in all Guest Relations roles including admissions, ranger, parking and group check-in and remain flexible to fill in any role on a given day
  • Lead training in your area of expertise for current and new team members under the guidance of the Guest Relations Manager or Assistant Manager
  • Assist MOD with opening and closing procedures, taking radio calls, facility preparation, cash counting/ drawer preparation, clearing the campus and emergency response
  • Perform regular campus checks to ensure a clean, welcoming, friendly environment for guests
  • Ability to work outdoors in all weather
  • Transport guests and staff in golf cart and museum road vehicles as needed
  • Other indoor and outdoor duties as assigned
Actual Pay Rate: $17.50/hour

Position Requirements
  • At least three years of direct customer service experience including cash handling
  • Keen observation skills and desire to be proactive about visitor needs and the guest environment
  • Attention to detail for accurate processing of admission, membership and ticket sales while maintaining a high standard of service
  • Strong interest in engaging children and adults of all ages through curiosity, discovery, inquiry-based and social learning in the exhibits
  • Ability to understand and consistently apply museum policies
  • Interest in assisting with training
  • Enthusiastic and engaging attitude
  • Ability to respond appropriately to emergencies with provided training
  • Will work a flexible schedule including at least one weekend day per week plus occasional evenings and holidays
  • Can embrace the Museum mission
  • Ability to work outside in all weather
  • Physically able to be on one's feet for up to 8 hours and travel distances of up to 1.5 miles on various terrain
  • Valid driver's license
  • Able to lift up to 30 lbs.
Desired:
  • Coursework or experience in Math, Science, Environmental Education, Wildlife, Museum Studies or similar field
  • Supervisory or lead experience
  • CPR/First aid certification
  • Conversational Spanish, French, Mandarin


Shift
Days

Pay Range
$17.50/hour

EOE Statement
The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us

Category
Guest Services

This position is currently accepting applications.

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