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Lead Barista

4 months ago

Durham, United States Unscripted Durham Full time

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Unscripted Durham

Lead Barista Job Description

Summary:

We're looking for a lead barista who embodies the luxury lifestyle experience. An ideal Unscripted team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity. The lead barista will prepare beverages in accordance with menu standards, lead the barista team in trainings and special projects, and provide a welcoming and clean environment for guests

Supervisory Responsibilities:

No direct reports

Reports to:

Food and Beverage Manager, Director of Outlets

Essential Duties/Tasks/Responsibilities

•Serving guests in Outlet.

•Answering guest questions about menu items.

•Training new team members

•Performing weekly inventories

•Brewing gourmet coffee and other specialty beverages.

•Preparing breakfast menu items for guests

•Inventorying, stocking, and communicating about Barista supplies

•Providing continuing Barista skills trainings to other team members

•Leading set-up for special breakfast events

•Up-selling and suggestive selling of items.

•Accurately processing transactions and maintaining a balanced bank.

•Perform other reasonable job duties as requested by Supervisors.

Knowledge/ Skills

•Great memory for recollection of frequently requested drinks

•Mixology and preparation to create signature coffee drinks

•Communication skills to use on a frequent basis

•Organization to maintain order using a multitude of different ingredients and tools

•Efficiency for high-volume hours

•Consistency for regulars

•Attention to detail

•Knowledge of food safety procedures

Minimum Qualifications

•A true desire to satisfy the needs of others in a fast-paced environment.

•Refined verbal communication skills.

•Must be able to work weekends and early mornings

•Reliable and responsible tendencies

Work Environment/Conditions

•Must be comfortable working in a shared space, with constant noise, without the use of a private office.

•Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Physical Demands

•While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk for long periods of time

•Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.

•Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.

Knowledge / Skills / Abilities (KSA's):

•Ability to prioritize and maintain multiple tasks at a time.

•Time management skills, keen sense of urgency

•Good people skills, ability to be a role model to peers

•Intermediate knowledge of coffee

•Basic knowledge of food and beverage operations

•Ability to effectively communicate with bar team, kitchen, and dining room staff

•Ability to work in a team environment

•Thorough knowledge of house standards

•Ability to work a flexible schedule that will likely include early mornings, weekends, and holidays

•Strong organizational skills and attention to detail

•Familiar with cash control

•Must be able to live the Hyatt Values of Respect, Integrity, Humility, Empathy, Creativity & Fun

Acknowledgement:

This job description is not an exclusive or exhaustive list of all job functions that an incumbent in this position may be asked to perform. All Colleagues are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner within the Performance Standards, and Core Values of the company in effort to achieve the company's mission and uphold the company culture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hyatt is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Hyatt does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.