Front Desk Associate, Broadway

2 weeks ago

Oakland, United States WeWork Full time

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Opportunity

As a Front Desk Associate, you'll be the heart and "face" of WeWork's hospitality team as the primary point of contact for our members and guests While no one day will look exactly the same, you will report to one of WeWork's beautiful locations on weekdays only to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

  • Create a welcoming community environment for our members and guests (and sometimes their pets) by greeting all who enter our spaces warmly.

  • Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.

  • Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.

  • Help ensure your building is fully operational and make adjustments when needed.

  • Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.

  • Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.

  • All of this while illustrating WeWork's core values and working towards achieving our mission.


In this role, you'll be responsible for the following areas:

Front Desk Management

  • Greet all members and guests with a warm and welcoming demeanor.

  • Cover the front desk during the building's set business hours and be an on-site point of contact for members, located at the Community Bar.

  • Ensure visiting guests are registered and checked in and in accordance with WeWork's guest policies.

  • Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.

  • Support with issuing and collect keys from members and guests as needed.

  • Keep the front desk clean, organized and free of clutter at all times.

  • Notify members of any food deliveries and packages.


Member Engagement

  • Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.

  • Keep track of relevant member notes and information in WeWork systems.

  • Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.

  • Identify opportunities to celebrate members' successes and milestones.

  • Know and be able to explain WeWork policies and procedures to members and guests

  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.


Building Operations and Management

  • Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.

  • Know and be able to explain WeWork policies and procedures around mail and mailroom.

  • Monitor how our spaces feel, look, smell, and sound and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.

  • Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.

  • Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.


About You

We'd love to hear from you if you meet the qualifications below:

  • You're a people-person-you enjoy meeting new people from all walks of life.

  • In-person interactions energize you and you have outstanding interpersonal skills.

  • You feel comfortable and confident being the face of the brand.

  • Helping others gives you a sense of accomplishment.

  • You work well in a team and can roll up your sleeves to help when needed.

  • You're able to multitask while always prioritizing the member experience

  • You've worked in hospitality / retail or customer service before (not required).

  • You have strong verbal and written communication skills.

  • You are comfortable with and proficient in basic computer skills.

  • You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

  • You show a passion and understanding of WeWork's mission and values.

  • You have a secondary school certificate which is preferred but not required

Compensation & Benefits

Base Pay: $21 - $22 per hour

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, 11 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

-

  • CA Oakland Area

    2 days ago

    Oakland, United States Planet Fitness Full time

    Overview: Who We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF...

  • Front Desk Administrator

    2 weeks ago

    Oakland, United States Boutique Recruiting Full time

    A leading provider of mediation and arbitration services is seeking a polished and detail-oriented Front Desk Administrator to join their dynamic team! This is a great opportunity for an ambitious and tech-savvy professional with at least 1-2 years of office admin experience who is outgoing and enjoys working in a fast-paced environment with lots of client...

  • Front Desk Administrator

    5 days ago

    Oakland, United States Boutique Recruiting Full time

    A leading provider of mediation and arbitration services is seeking a polished and detail-oriented Front Desk Administrator to join their dynamic team! This is a great opportunity for an ambitious and tech-savvy professional with at least 1-2 years of office admin experience who is outgoing and enjoys working in a fast-paced environment with lots of client...

  • Front Desk Administrator

    6 days ago

    Oakland, United States Boutique Recruiting Full time

    A leading provider of mediation and arbitration services is seeking a polished and detail-oriented Front Desk Administrator to join their dynamic team! This is a great opportunity for an ambitious and tech-savvy professional with at least 1-2 years of office admin experience who is outgoing and enjoys working in a fast-paced environment with lots of client...

  • Front Desk Agent

    6 days ago

    Oakland, United States Courtyard Oakland Downtown Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk/bar Crew

    2 weeks ago

    Oakland, United States Moxy Oakland Downtown Full time

    **_Join our team as we open an exciting new Lifestyle Hotel in Oakland!_**: **Perks**: Discounts on rooms per avilability for all Marriott brands. Moxy is the newest bold + distinctive lifestyle hotel now playing in Downtown Oakland. To revolutionize the category requires a lot of moxie. - “If you’ve got guts, you’ve got Moxie”_ We know you...

  • Front Desk/Bar Crew

    2 weeks ago

    Oakland, United States Moxy Oakland Downtown Full time

    Moxy is the newest bold + distinctive lifestyle hotel now playing in Downtown Oakland. To revolutionize the category requires a lot of moxie.“If you’ve got guts, you’ve got Moxie”We know you wouldn’t wear a stiff uniform, so we don’t have any. We’re looking for front of house Crew Members who love doing it all. The Moxy Crew role consists of...

  • Front Desk/Bar Crew

    1 week ago

    Oakland, California, United States Moxy Oakland Downtown Full time

    Moxy is the newest bold + distinctive lifestyle hotel now playing in Downtown Oakland. To revolutionize the category requires a lot of moxie."If you've got guts, you've got Moxie"We know you wouldn't wear a stiff uniform, so we don't have any. We're looking for front of house Crew Members who love doing it all. The Moxy Crew role consists of being a Welcome...

  • Front Desk Clerk, Shelter FT Front Desk

    7 days ago

    Oakland, United States Salvationarmytucson Full time

    ** Front Desk Clerk, Shelter 04180 FT Front Desk (4:30PM-12:30AM) OGS** **Job Category****:** Customer Service **Requisition Number****:** FRONT01635 Showing 1 location **Job Details** **Description** ***Position Description*** **Job Title:** *Front Desk* **Work Location:** Oakland Garden Center **Employment Status:** 4:30 PM to 12:30 AM (Swing) **Pay Rate:...

  • Front Desk

    6 days ago

    Oakland Park, United States YouFit Full time

    Job DetailsJob Location7751 Oklnd Prk Cmmrcl Blvd - Oakland Park, FLPosition TypePart TimeDescriptionYour Purpose:The Front Desk position will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests. The Front Desk will be energetic, professional and have self motivation to progress their...

  • Front Desk Agent

    4 days ago

    Oakland, United States Courtyard Oakland Downtown Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Fitness Sales Crew

    6 days ago

    Oakland, United States TITLE Boxing Club Oakland Full time

    TITLE Boxing Club is the best and only authentic full-body boxing workout that changes the body, clears the mind, and engages the spirit. Our proprietary 52-week boxing journey incorporates skill progression and interval training into each class. Our workouts combine the benefits of high-impact training and stress relief, while also incorporating...

  • Front Desk Clerk, Shelter Oakland, CA

    22 hours ago

    Oakland, United States The Salvation Army USA Western Territory Full time

    Description POSITION: Front Desk DEPARTMENT: Oakland Garden St Shelter LOCATION: Oakland, CA SUPERVISOR: Renita Stewart/Laura Sullivan STATUS: On Call The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by...

  • Front Desk Receptionist

    1 month ago

    Oakland, United States CardioOne Full time

    About the Company CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our value-based cardiology care solutions help our physician partners thrive in the shift to value-based care. CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We...

  • Front Desk Receptionist at The Corner Nail Bar

    1 month ago

    Oakland, United States Johnny Lam Full time

    Job DescriptionJob DescriptionThe Corner Nail Bar in Oakland, CA is looking for one front desk receptionist to join our 4 person strong team. We are located on 389 15th St. Our ideal candidate is a self-starter, punctual, and reliable.Candidate must:Be reliable and well organizedHave strong work ethicBe reliable and professionalExcellent customer service...

  • Front Desk Receptionist at The Corner Nail Bar

    2 months ago

    Oakland, United States Johnny Lam Full time

    Job DescriptionJob DescriptionThe Corner Nail Bar in Oakland, CA is looking for one front desk receptionist to join our 4 person strong team. We are located on 389 15th St. Our ideal candidate is a self-starter, punctual, and reliable.Candidate must:Be reliable and well organizedHave strong work ethicBe reliable and professionalExcellent customer service...

  • Front Desk Clerk, Shelter, Non-Exempt, Full-Time, Oakland, CA

    17 hours ago

    Oakland, United States The Salvation Army USA Western Territory Full time

    Description POSITION: Front Desk Clerk DEPARTMENT: Oakland Garden St Shelter LOCATION: Oakland, CA SUPERVISOR: Renita Stewart STATUS: Full Time - Monday-Friday- 8:00AM -4:30PM The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love...

  • Front Desk Clerk, Shelter, Non-Exempt, Full-Time, Oakland, CA

    6 days ago

    Oakland, United States Salvation Army Full time

    POSITION: Front Desk Clerk DEPARTMENT:Oakland Garden St Shelter LOCATION:Oakland, CA SUPERVISOR:Renita Stewart STATUS:Full Time - Monday-Friday- 8:00AM -4:30PM The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission...

  • Membership Director

    1 month ago

    Oakland, United States Ymca Cba Full time

    Oakland Y 2350 Broadway Oakland, CA 94612, USA Description POSITION SUMMARY: The YMCA of the East Bay is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and customer service. These general functions will be carried out in keeping with the Goals, Policies...

  • Office Services Associate Floater

    5 days ago

    Oakland, United States The Millennium Group Full time

    Job DescriptionJob DescriptionNow is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking...