Front Desk Clerk, Shelter FT Front Desk

** Front Desk Clerk, Shelter 04180 FT Front Desk (4:30PM-12:30AM) OGS**

**Job Category****:** Customer Service **Requisition Number****:** FRONT01635 Showing 1 location **Job Details**

**Description**

***Position Description***

**Job Title:** *Front Desk*

**Work Location:** Oakland Garden Center

**Employment Status:** 4:30 PM to 12:30 AM (Swing)

**Pay Rate: $16.00 per hour**

**Reports to**: *HC/ Shelter Director*

**General Responsibilities**

The Front Desk is responsible for the safety and security of those who are receiving services at The Oakland Garden Center. They will treat all individuals accessing services with dignity and respect while enforcing our policies and procedures. They will provide crisis intervention, information and referral s of services to individual and clients seeking services. Any special or unusual concern is to be brought to the immediate attention of the case worker or Supervisor/Officer Staff.

**Qualifications Education and Experience**

Education and experience commensurate with the duties and responsibilities required. Candidate will be able to work with various socio-economic, ethnic, and racial populations. Candidate will demonstrate good written and oral communication skills, knowledge of social services network, and commitment to non-violence in all interactions. Bi-lingual skills or multi-cultural experience are preferred for this position. The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse while performing their duties or while present on Salvation Army property. The candidate will show respect for the goals and objectives of The Salvation Army.

**Skills and Knowledge**

Customer Service, crisis intervention and mediation skills are essential to this position. Skill to apply procedures and operate varied equipment for purposes of performing standard operations.

**Schedule**

A full time commitment typically requires 40 hours per week,

Swing shift, schedule and shifts may vary dependent upon staffing needs.

**Responsibility**

Significant impact on program operations. Work is done under general supervision in accordance with general procedures or policies but with latitude for exercise of independent judgment. Decisions and actions are subject to prior approval in unusual cases.

**Organization**

Staff must maintain an organized work area, files, etc. contributing to the efficiency and accuracy of work within the assigned work day and avoiding unnecessary overtime.

**Professionalism**

- Must adhere to all Salvation Army policies and procedures.

- Must maintain the integrity of confidential communications or activities.

- Must maintain professional, courteous and cooperative manner with all THQ, DHQ and field personnel, clients, and outside contacts and demonstrate respect and a positive attitude toward them at all times.

- Must be a team player, take initiative and be flexible in assisting others and to the best of the employees ability, ensure accurate and timely work objectives.

**Essential Functions**

- Maintain ongoing professional relationship in all clients

(note confidentiality and professional guideline requirements).

- Provide security and safety of the facility and shelter program.

- Know and enforce all facility rules, guidelines and expectations.

- Provided crisis intervention, both in-person and on the phone.

- Provide information and referral, housing search assistance, etc. to clients.

- Maintain all program materials in an appropriate manner.

- Completion of assigned paperwork and statistical data in an accurate and timely manner.

- Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and the program rules/policies.

- Attend all staff meetings as assigned.

- Must remain awake at all times while on the job for the safety and security of thee clients and staff.

- Log pertinent information in a timely fashion.

- Advocate, support and encourage personal empowerment of the client.

- Regular and punctual attendance is required.

- Maintaining janitorial duties which will include (maintain front office area and garbage duties).

- Perform basic data entry with special attention to detail and confidentiality

- Provide administrative and program support to case management staff and administration.

- Perform other duties as assigned.

**Equipment Used**

- Telephone

- Networked PCs and Printer

- Fax Machine/Copier

**Working Conditions**

Must be able to comprehend assignments and/or ask for additional information or clarification until the assignment is understood.

May require long periods of sitting at a desk using a personal computer, telephone and interacting with clients. Must be able to walk, sit, stand, bend, on an intermittent or sometimes continuous basis. Must occasionally life and move up to 25 lbs.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand or feel objects, tools or controls; to talk or hear; reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision. As the nature of the position requires you to be attentive to the world around you, personal cell phones and electronics are prohibited from use during your shift.

Works on multiple simultaneous projects in an environment characterized by interruptions and noise from ringing telephones, printers, copiers, walk-in traffic, multiple deadlines and competing priorities.

Organizes projects, sets priorities, calculates, catalogues, inspects, analyzes, plans, comprehends and cooperates with others, etc.

Must be able to work with minimal supervision and be comfortable working with a high degree of independence. May be required to make independent decisions that may involve unique or unusual situations and/or complex issues and dealing with demanding requests or timelines.

*This position has access to confidential and private information. It is essential that confidentiality and privacy be observed.*

**Miscellaneous:**

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army has a dress code. This will be shared with you at the time of employment. The Western Territory Handbook for Employees will be your guide to all personnel practices and procedures. If you have any questions, please contact your Director, the Divisional Director of Human Resources or the Divisional Secretary. In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of The Salvation Army services. The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises. The Salvation Armys facilities and vehicles provide a smoke and drug free work environment for all employees and volunteers.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Preferred**

The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse while performing their duties or while present on Salvation Army property.

Bilingual skills or multi-cultural experience are preferred for this position.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with