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Technical Support Analyst
2 weeks ago
Akkodis is seeking a Technical Support Analyst role for a Contract-to-hire position with one of our clients located in Louisville KY. Ideally looking for applicants who have strong experience in Troubleshooting, Helpdesk, and call center environment.
Location: Louisville KY
Duration: Contract-to-hire
Pay Range: 17-19/hr. on w2
Specific Duties & Responsibilities:
- Must have a Technical Degree, Help Desk experience in a call center environment or strong technical training.
- Troubleshooting technical issues from the end users.
- Gathering the proper information and escalating advanced issues to the proper contact point.
Responsibilities:
- Troubleshooting technical issues from the end users
- Gathering the proper information and escalating advanced issues to proper contact point
- Coaching end users on why the issue is occurring and any preventative measures they can take in the future.
QUALIFICATIONS:
- Ability to work variable shifts required(Helpdesk Hours are 8am - 4am)
- Must have either Technical Degree or Help Desk experience in call center environment or strong technical training.
- Strong technical aptitude of hardware, software and networking issues preferred.
- Working knowledge of software applications and problem resolution preferred.
Schedule:
- 2 weeks onsite shadow training with various helpdesk employees; remote after this time. Training will last 2 months and then given a set schedule.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
Disclaimer: To read our Candidate Privacy Information Statement, which explains how we will use your information
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