Technical Support Specialist Tier 1
2 months ago
At Cleo, we make doing business easy Cleo is an established software company with a start-up feel. We have awesome products, which go hand in hand with our awesome culture We are devoted to our people and pride ourselves on creating a fun, laid-back, but fast-paced work environment. Not only do we work hard, we play hard. We have a passion for all things nerdy and hire like-minded people who aren’t afraid to think outside of the box. Cleo is looking for passionate, motivated self-starters who aspire to be successful business leaders to join our Technical Support team. Ideal candidates are energetic, possess a strong technical aptitude and are eager to advance in our organization. Join Cleo and be awesome Your Day
- Troubleshoot and develop technical solutions related to software and setup errors for customers
- Create and carry out test scenarios to duplicate identified problems
- Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
- Ensure electronic knowledge base is utilized effectively and is maintained and expanded over time
Must Haves
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Associates Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred
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Experience providing top tier customer service in a professional environment
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Experience working directly with customers via phone, email or remote access
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Technical support experience preferred
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Ability to problem solve and communicate concepts effectively
Cleo is proud to be an Equal Opportunity Employer m/f/d/v.
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