Technical Support Specialist Tier 1
6 months ago
At Cleo, we make doing business easy Cleo is an established software company with a start-up feel. We have awesome products, which go hand in hand with our awesome culture We are devoted to our people and pride ourselves on creating a fun, laid-back, but fast-paced work environment. Not only do we work hard, we play hard. We have a passion for all things nerdy and hire like-minded people who aren’t afraid to think outside of the box. Cleo is looking for passionate, motivated self-starters who aspire to be successful business leaders to join our Technical Support team. Ideal candidates are energetic, possess a strong technical aptitude and are eager to advance in our organization. Join Cleo and be awesome Your Day
- Troubleshoot and develop technical solutions related to software and setup errors for customers
- Create and carry out test scenarios to duplicate identified problems
- Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
- Ensure electronic knowledge base is utilized effectively and is maintained and expanded over time
Must Haves
-
Associates Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred
-
Experience providing top tier customer service in a professional environment
-
Experience working directly with customers via phone, email or remote access
-
Technical support experience preferred
-
Ability to problem solve and communicate concepts effectively
Cleo is proud to be an Equal Opportunity Employer m/f/d/v.
-
Technical Support Specialist
1 week ago
Rockford, Illinois, United States Desktop & Depot Support Full timeJob OverviewIn this role, you will be a part of our growing relationship with a leading client as a Desktop & Depot Support professional in Rockford, Illinois. Your responsibilities will encompass both Desktop and Depot Support, ensuring seamless operations and customer satisfaction.
-
Technical Support Specialist
2 weeks ago
Rockford, Illinois, United States Tek Systems Full timeJob DescriptionAt Tek Systems, we are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing first and second-level incident resolution and request fulfillment for all users with hardware, software, and application issues.Key Responsibilities:Provide accurate and timely logging of incidents and...
-
Rockford, Illinois, United States Desktop & Depot Support Full timeJob OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support Specialist in Rockford, Illinois. This role offers a unique blend of technical and soft skills, making it an exciting opportunity for those looking to grow their careers.About the RoleThis position involves providing workstation...
-
Technical Support Specialist
1 week ago
Rockford, Illinois, United States Tek Systems Full timeAbout Tek SystemsAt Tek Systems, we are committed to providing exceptional IT support services. Our team of experts works tirelessly to ensure that our clients receive top-notch solutions to their technical challenges.Salary InformationThe estimated salary for this position is between $60,000 and $80,000 per annum, depending on location and experience.Job...
-
Technical Support Professional
2 weeks ago
Rockford, Illinois, United States Rockford Public School District #205 Full timeTechnical Support PositionThe Technical Support Professional will provide expert technical assistance to RPS 205 employees, focusing on building strong professional relationships as the primary point of contact for designated schools. This support includes installation, maintenance, and troubleshooting of district-owned technology resources.
-
Technology Support Specialist
2 weeks ago
Rockford, Illinois, United States Rockford Public School District #205 Full timeAbout the RoleWe are seeking a highly skilled Technology Support Specialist to join our team at Rockford Public School District #205. As a key member of our technology department, you will play a vital role in providing technical support and services to our employees.
-
IT Support Specialist
7 days ago
Rockford, Illinois, United States Rosecrance Health Network Full timeAbout the JobRosecrance Health Network seeks an IT Support Specialist to join its team. As a key member of our technology department, you will play a vital role in maintaining the integrity and security of our network infrastructure.This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a...
-
Technical Support Manager
1 month ago
Rockford, United States Fusion Cell Full timePosition: Technical Support ManagerLocation: Rockford, ILCompensation: $55k-$90k depending on experience.Summary: Experienced Manager of Technical Support will oversee the organization’s technical support, service operations, and security functions. Communicate frequently with Field Service Techs to evaluate overall installation progress. Interact with...
-
Rockford, Illinois, United States IMEC Illinois Manufacturing Excellence Center Full timeAbout the RoleWe are seeking an experienced Energy Management Automation Technical Specialist to join our team at IMEC Illinois Manufacturing Excellence Center. This is a fantastic opportunity for a motivated professional to contribute their skills and expertise in energy management automation strategies, industrial automation systems, and energy-efficient...
-
Travel Healthcare Specialist
6 days ago
Rockford, Illinois, United States Healthcare Support Full timeHealthcare Support is seeking a travel nurse RN for a neurosurgery nursing opportunity in Rockford, Illinois.Job OverviewEstimated Salary: $120-$150 per hour (based on 36 hours/week and 12 hours/day)Specialty: NeurosurgeryDuration: 8 weeksAs a travel nurse RN with Healthcare Support, you will have the opportunity to work in top-rated facilities throughout...
-
Technical Documentation Expert
1 week ago
Rockford, Illinois, United States Ingenium Aerospace LLC Full timeJob DescriptionWe are seeking an experienced Documentation Specialist to join our team at Ingenium Aerospace LLC. As a Documentation Specialist, you will be responsible for creating and submitting documentation while maintaining industry standard configuration management and control. This role requires excellent writing, editing, and communication skills, as...
-
Support Engineer II
2 weeks ago
Rockford, United States Cleo Full timeSupport Engineer II Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical...
-
Traffic Support Specialist
2 weeks ago
Rockford, Illinois, United States zobility Full timeJob Title: Traffic Support SpecialistAbout Us: Zobility is a leading company in the logistics industry, providing exceptional services to our clients. We are committed to delivering high-quality solutions that meet their needs.Job Description:As a Traffic Support Specialist, you will play a vital role in ensuring the smooth transportation of goods from one...
-
Specialist - Information Technology Support
3 weeks ago
Rockford, United States Airgas Full timeR10059180 Specialist - Information Technology Support (Open) Location: Rockford, IL - Linden Rd - Filling industrial How will you CONTRIBUTE and GROW? IT Support Specialist provides desktop and infrastructure support for local locations as well as Airgas branch locations throughout the regions Deliver technical support to end users, addressing PC,...
-
Senior Neurosurgery Nurse Specialist
4 weeks ago
Rockford, Illinois, United States Healthcare Support Full timeAt Healthcare Support, we're committed to placing top healthcare professionals with the nation's leading organizations. Our expertise in national healthcare and medical recruiting has earned us a reputation as one of the country's top employment partners.We're currently seeking a seasoned Senior Neurosurgery Nurse Specialist to join our team for an 8-week...
-
Support Services Expert
1 week ago
Rockford, Illinois, United States Tek Systems Full timeJob OverviewTek Systems is seeking a highly motivated Support Services Expert to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring their technical issues are resolved efficiently and effectively.Responsibilities:First and second-level incident resolution and request...
-
Nurse Specialist Career Opportunity
1 week ago
Rockford, Illinois, United States Healthcare Support Full timeAbout the JobWe are seeking a skilled nurse specialist for a travel RN position in neurosurgery at a top-rated hospital in Rockford, Illinois. This is a fantastic opportunity for a motivated and experienced professional to join our team and contribute to providing exceptional patient care. In this role, you will work closely with our multidisciplinary team...
-
Home Support Specialist
2 weeks ago
Rockford, Illinois, United States Visiting Angels Full timeProvide Meaningful Support at HomeVisiting Angels of Rockford is seeking caring and dependable individuals to provide overnight care and support to clients in their homes. As a Home Support Specialist, you will have the opportunity to form strong bonds with your clients and help them maintain their independence.About the Position:- Assist clients with daily...
-
Technical Ops Specialist
7 months ago
Rockford, United States PCI Pharma Services Full timeLife-changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.Technical Operations SpecialistSets up, installs,...
-
Allied Healthcare Specialist
4 weeks ago
Rockford, Illinois, United States TotalMed Staffing Full timeAbout the RoleTotalMed Staffing is seeking an experienced Allied Healthcare Specialist to provide high-quality patient care and technical support in a cardiovascular operating room environment.Key Responsibilities:Prepare patients for surgery by cleaning and disinfecting equipment, ensuring a safe and sterile environmentCollaborate with healthcare teams to...