Desktop & Depot Support Specialist - Rockford, IL

2 days ago


Rockford, Illinois, United States Desktop & Depot Support Full time
Job Opportunity

We are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support Specialist in Rockford, Illinois. This role offers a unique blend of technical and soft skills, making it an exciting opportunity for those looking to grow their careers.

About the Role

This position involves providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, and printer support. Additionally, you will manage orderly storage of equipment within the client build center (depot), perform tasks related to request fulfillment and device refreshes, receive returned equipment from end users, and process it accordingly.

Responsibilities
  • Desktop Support: Provide workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, and printer support.
  • Depot Support: Manage orderly storage of equipment within the client build center (depot), perform tasks related to request fulfillment and device refreshes, receive returned equipment from end users, and process it accordingly.
Qualifications and Requirements

To be successful in this role, you should have previous working experience in desktop support, knowledge of PC imaging, experience with change management and incident management, and proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiperol. A certified Dell technician or expertise in inventory control is also preferred.

Please note that this position requires U.S. citizenship status and you must be willing to work onsite. You should be an excellent communicator, able to work independently but value teamwork, and have excellent problem-solving skills.

What We Offer

As part of our virtue-centered team, you will have opportunities for ongoing learning and development, regular performance appraisals, and career advancement. We offer a wide range of benefits, including health, retirement, professional development, and more. If you're looking for a challenging and rewarding role, please consider joining our team.



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