Enterprise Imaging Administrator-Information Technology- Full-Time Dayshift

1 month ago

Knoxville, United States East Tennessee Children's Hospital Full time
MISSION / VALUES

At East Tennessee Children's Hospital, care is at the CORE of who we are. We are comprised of care team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter - every interaction, every time.
  • Compassion - We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
  • Ownership - We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
  • Respect - We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
  • Excellence - We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.
BASIC PURPOSE OF THE JOB

This position is responsible for implementing moderately complex tools and processes and providing proactive support and maintenance of Radiology and Cardiology information systems. Works under direct supervision to effectively deliver on customer requests to include break fix and small to medium scale projects. Takes ownership of issues with low complexity. Highly responsive to customers and shows an aptitude for development and documentation of customer requirements.

Responsibilities include:
  • Provides day to day support and maintenance of enterprise information systems in the Radiology and Cardiology Department.
  • Responsible for equipment maintenance and replacement as well as image workflow, archiving, discreet value collection, and structured report generation among other related activities.
  • Works closely with front-line technical staff, IT and vendors, among others to ensure uninterrupted workflow.
  • Work closely with radiologists, cardiologists, as well as other physicians to maintain assigned information systems.
  • Works closely with operational leadership to ensure their department's needs are being met.
  • Provides project support associated with the growth and development of IT systems within the ETCH organization.
  • Ensures that all operational functions performed are consistent with the requirements and needs of the customers as well as other duties assigned.
  • Ensures proper maintenance and support of assigned information systems according to department policy and vendor specifications.
  • Acts as a liaison between radiology, cardiology and other departments related to Radiology and Cardiology information systems.
  • Works with and supports other staff members in the departments to ensure information collected and generated is accurate for both internal and external clinical users.
  • Assists with duties as assigned to ensure department's operations run optimally. These duties include obtaining quotes, monitoring, and identifying the need for new equipment and overseeing and coordinating strategic planning for Radiology and Cardiology IT initiatives.
  • Works with Radiology and Cardiology leadership to investigate, identify and prepare proposals to solve specific operational problems within all clinical operational areas working closely to improve the data flow among caregivers inside and outside of the institution.
  • Works closely with the Radiology and Cardiology department's quality review process to identify future needs and design efficient workflow processes to enhance the quality of the services provided.
  • Oversees activities of vendors in all phases of installation and implementation of new systems.
  • Works collaboratively with other departments to ensure upgrades and/or equipment downtime results in minimal interruption with minimal or no issues as a result.
  • Prepares reports for administration on all aspects of information systems as appropriate or directed.
CONTACTS
  • Supervisory Responsibilities - NO
  • Number of Direct Reports - NONE
  • Number of Indirect Reports - NONE
  • Population Specific Competencies - NONE
  • Internal Contacts
    • Providers (i.e., Physicians)
    • Nursing
    • Ancillary clinical departments
    • Staff (i.e., clinical and admin support staff)
  • External Contacts
    • Providers (i.e., Physicians)
    • Vendors
JOB REQUIREMENTS
  • Minimum Education
    • Associate degree in computer science, information technology, Radiology, Cardiology, or related field.
  • Minimum Work Experience
    • Two years' experience in Information Technology, Radiology, Cardiology, or related field.
  • Required Licenses/Certifications
    • None
  • Required Skills, Knowledge, and Abilities
    • Excellent oral and written communication skills.
    • Service oriented.
    • Able to work independently.
    • Is proactive and makes routine decisions independently.
    • Must have above average problem-solving skills.
    • Excellent organizational, time management and customer service skills.
    • Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.
PHYSICAL REQUIREMENTS
  • Light lifting, pushing, and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
MENTAL AND EMOTIONAL REQUIREMENTS
  • Handles multiple priorities.
  • Makes decisions under pressure.
  • Works near others and/or in a distracting environment.
REPORTS TO
  • Manager, Clinical Applications


Come work where you can make a difference everyday.

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