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Customer Service Representative

4 months ago

Pecos, United States TransPecos Banks Full time
Job Description

Job Title: Customer Service Representative I

Summary:

At TransPecos Banks, we are committed to operating with the highest standards of honesty and integrity. As a Customer Service Representative you will be responsible for accurately and efficiently processing and recording routine transactions for bank customers. We provide our customers with excellent customer service, greeting them by name, meeting their needs, and following up to be sure they were satisfied. Our employees help set us apart by providing friendly, high-quality assistance with a focus on our Vision, Values, Culture, and Standards that support the TPB Way of operating.

Wage Type: Hourly

Essential Duties & Responsibilities:
  • check cashing
  • deposits
  • withdrawals
  • loan payments
  • money transfers
  • issuing cashier's checks and money orders
  • processing of other types of customer requests
  • counting and sorting cash
  • opening and closing the branch
  • participation in community activities and bank appointed meetings
  • following bank policies and procedures, and regulatory requirements
  • maintaining customer confidentiality
  • any other duties as assigned
Organizational Structure:

Reports to: Team Lead

Branch Manager

Qualifications:

Required Knowledge/Skills:
  • at least 18 years of age
  • high school diploma or equivalent
  • clerical, administrative, cash handling, sales, or customer service experience
  • knowledge of customer service principles
  • basic computer skills
  • experience with Microsoft Office and/or Outlook
Talents:
  • strong numerical ability
  • excellent listening and communication skills
  • customer service oriented
Other:
  • corrected vision
  • must be able to lift to 20 pounds.
  • reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • flexible schedule to include mornings, afternoons, evenings, and weekends