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Crisis Team Lead

4 months ago

Columbus, United States Centerstone Full time

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team

JOB DESCRIPTION:

SUMMARY OF POSITION

Provides face-to-face/telehealth crisis response/assessment services. Responsible for assisting in the day-to day operations of the Crisis team. Provides support and supervision to Crisis staff. Assists department leadership in the development of services including mobile crisis and crisis diversion services. Assists clients with linkages to community resources. Serves as back-up for staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Direct line supervision of Crisis staff - Mobile Crisis Peers, Crisis Specialists, and other members of the team.
  • Provides face-to-face/telehealth crisis response/assessment services.
  • Helps department leadership in the development of client services to include mobile crisis services and crisis diversion services.
  • Provides resources and linkages to area resources for individuals in need of Mental Health and Substance Use Services as well as follow up services.
  • Triage and coordination of incoming calls/runs.
  • Assist with onboarding and training of new staff.
  • Coordinate with program manager to schedule staff and coverage of shifts.
KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Knowledge of community resources.
  • Skilled in customer service techniques.
  • Documentation must be completed in a timely manner.
QUALIFICATIONS

Education Level

Bachelor's degree required. Bachelor's degree in psychology, social work, or a related field from a four-year college or university preferred. Experience working and/or volunteering within the behavioral health field, criminal justice, or social services field will be considered in place of non-social work (or related field) degree.

Years of Experience

Two years of related work or related college experience regarding substance use, recovery, crisis work, social work, or social services field preferred.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - frequent

Kneeling - occasional

Lifting - occasional

Bending - occasional

Time Type:
Full time

Pay Range:
$17.35--$24.30

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Diversity, Equity, and Inclusion employee resource groups
  • Continuing education opportunities
  • Employee Assistance Program


Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.