Customer Service Specialist

4 days ago


Fairless Hills, Pennsylvania, United States Kelvin Group Full time

The Kelvin Group is seeking a highly skilled and experienced Customer Service Specialist to join our team in Fairless Hills, PA. As a key member of our service support team, you will be responsible for developing relationships with customers, processing orders, and communicating work order status efficiently while providing the highest level of customer service.

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

This role requires 3-5 years of experience in a fast-paced customer support role, preferably in a business-to-business setting. You should have strong organizational skills, excellent written and oral communication skills, and the ability to multi-task and prioritize tasks effectively.

In this position, you will work closely with our service, contract, and sales staff to develop long-term client relationships. You will handle all service project management tasks, including subcontractor scheduling and job materials procurement. You will also be responsible for instructing senior field technicians on daily assignments and communicating labor priorities with our Service Manager.

To succeed in this role, you should have experience handling difficult customers and working effectively independently and as part of a team. You should also be self-motivated with a strong sense of urgency and a desire to learn.



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