Technical Service Representative

1 week ago


Fairless Hills, Pennsylvania, United States Silvi Materials Full time
Job Summary

We're seeking a highly motivated and organized Helpdesk Technician II to join our team at Silvi Materials. As a key member of our IT department, you'll be responsible for providing technical support to employees across various locations, ensuring that they have the necessary tools and resources to perform their duties efficiently.

Key Responsibilities:
  • Provide technical support to employees via phone, email, and remote access
  • Configure and deploy new computers and hardware, ensuring proper operation and security
  • Develop and maintain knowledge base articles to enhance the helpdesk experience
  • Collaborate with end-users to identify and resolve technical issues
  • Travel to locations to set up new equipment and provide on-site technical support as needed
Requirements:

To be successful in this role, you should have:

  • A minimum of 1 year of IT work experience, preferably in a helpdesk or technical support capacity
  • An Associate's degree in IT or a related field; Bachelor's degree preferred
  • A+ or Network+ certifications an asset
  • Proficiency in Microsoft Windows operating systems and Microsoft Office applications
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Estimated Salary: $55,000 - $70,000 per annum

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