Information Technology Help Desk Technician

1 month ago

Fairless Hills, United States Silvi Materials Full time

Title of Position: IT Helpdesk Technician

FLSA: Non-Exempt

Location: Fairless Hills, PA

Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program,

Grow with us Silvi Materials has been working on expanding our “A” Team of employees since 1947 Our team has grown to 13 companies employing over 700 employees at 24 locations across New Jersey and eastern Pennsylvania. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspective of each new member of our team.

What does Silvi Materials offer you, you may ask?

  • Phenomenal Benefits: Medical, Vison, Dental, Prescription, Vacation, Paid Holidays and so much more
  • Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build for a great retirement
  • Growth at Silvi Materials: Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there


So, what does an IT Helpdesk Technician do?

  • Execute tasks according to company policies and procedures in a timely manner as assigned by the Business Systems Supervisor
  • Own the Helpdesk ticket process from creation through resolution by identifying, testing, and validating solutions, coordinating with end users, and updating status information in an online tracking tool
  • Expand the Helpdesk knowledge base by documenting steps performed to resolve time consuming, complex, and/or recurring requests
  • Prepare new computers and associated hardware for deployment, perform software updates, and transport and install all equipment needed for proper operation
  • Unbox, assemble, and configure cellular tablets. Perform remote control support sessions to troubleshoot and program tablets in the field.
  • Maintain cleanliness and proper operation of network security cameras throughout Silvi locations; coordinate repairs with electricians and camera vendors as needed.
  • Maintain and place requests to replenish IT supplies, tablet, and PC workstation accessories.
  • Provide PC support via phone, chat, email to in-house and VPN connected employees
  • Travel to locations to set up new equipment and provide technical support as needed

Qualifications

  • Minimum 1 year of IT work experience is required
  • Associate’s degree in IT or a related field is required. Bachelor’s degree is a plus
  • A+ or Network+ certifications preferred
  • Proficient with Microsoft Windows operating systems and Microsoft Office applications
  • Ability to effectively prioritize tasks and demonstrate proper time management
  • Customer service experience in an IT capacity is preferred
  • Effective written and verbal communication skills
  • Ability to handle confidential/sensitive information in a compliant manner
  • Experience operating in a complex environment is a plus
  • Experience interacting with personnel across all levels of an organization is preferred
  • A valid Driver’s License is required


Physical Demands

In a typical work setting, people in this job:

  • Lift 55 pounds on occasion
  • Use hands/fingers to type and move office objects
  • Sit for long periods of time
  • Hear sounds and recognize the difference between them
  • See details of objects that are less than a few feet away and far distances


No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.


Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Silvi Materials | Information Technology Help Desk Technician | fairless hills, pa

    1 month ago

    fairless hills, United States Silvi Materials Full time

    Title of Position: IT Helpdesk Technician FLSA: Non-ExemptLocation: Fairless Hills, PA Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program, Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since...

  • IT Help Desk Manager

    1 week ago

    Farmington Hills, Michigan, United States Toyota Tsusho Systems Full time

    Job Title: IT Help Desk ManagerAbout Us: Toyota Tsusho Systems US, Inc. (TTS-US) is a proud member of the Toyota Group, providing IT solutions to support global business operations.Salary: $85,000 - $110,000 per yearJob Description:TTS-US is seeking an experienced IT Help Desk Manager to oversee and manage our help desk team, focusing on application support....

  • IT Help Desk Lead

    3 months ago

    Farmington Hills, United States Toyota Tsusho Systems Full time

    About TTS-US: Toyota Tsusho Systems US, Inc. (TTS-US) is a proud member of the Toyota Group, providing IT solutions to support global business operations. With eight TTS affiliates worldwide, TTS-US is a competitive IT services provider, committed to strengthening Toyota's global value chain through a secure, resilient network. By continuously developing...

  • Help Desk Specialist

    3 weeks ago

    Auburn Hills, Michigan, United States TEKsystems Full time

    Are you a skilled desktop technician looking for a challenging role in a corporate environment?We are seeking an experienced Help Desk Specialist to join our team at TEKsystems.As a Help Desk Specialist, you will be responsible for providing day-to-day support to users across two sites in Auburn Hills, Michigan. You will work closely with the management team...

  • IT Help Desk Team Lead

    4 weeks ago

    Farmington Hills, Michigan, United States Toyota Tsusho Systems Full time

    Job OverviewWe are seeking an experienced and motivated IT Help Desk Team Lead to oversee and manage our help desk team, which focuses on application support. This role requires proficiency in both Japanese and English, fundamental IT skills, troubleshooting abilities, and strong logical thinking.This position is a great opportunity for individuals who enjoy...

  • IT Help Desk Lead Specialist

    4 weeks ago

    Farmington Hills, Michigan, United States Toyota Tsusho Systems Full time

    About UsToyota Tsusho Systems US, Inc. (TTS-US) is a leading IT solutions provider, proudly part of the Toyota Group.We offer comprehensive IT services to support global business operations, strengthening Toyota's value chain through a secure and resilient network.Job OverviewAs an experienced IT Help Desk Team Lead, you will oversee application support,...

  • Help Desk Technician

    2 weeks ago

    Beverly Hills, California, United States House of Blues Full time

    If you're passionate about technology and enjoy helping others, consider joining our team as an IT Support Coordinator at Live Nation Entertainment. In this role, you'll be responsible for providing top-notch technical support to our employees, responding to their requests in a timely and professional manner, and performing routine maintenance tasks to...

  • IT Service Desk Agent

    2 weeks ago

    Rochester Hills, Michigan, United States Vibrus group Full time

    About the RoleVibrus Group is seeking an experienced IT Service Desk Agent to provide technical support to customers. The estimated salary for this role is $65,000 - $90,000 per year.Key ResponsibilitiesProvide technical support to customers for various technologies, including desktops, laptops, and mobile devices.Safeguard the security of the organization...

  • Help Desk Agent

    2 months ago

    Rochester Hills, United States SolvIT Full time

    DescriptionJOB TITLE: Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 7pm and can include some Saturdays and holidays as needed. LOCATION: Rochester Hills, MIThis position currently is primarily remote but may require occasional onsite meetings, trainings, etc. A...

  • Service Desk Representative

    3 weeks ago

    Rochester Hills, United States Integrated Resources, Inc Full time

    " 5 or more years of recent experience working at a Help Desk/Service Desk, especially for a healthcare organization. o If experience is not Help Desk/Service Desk, then the role must have been customer-facing IT support " Experience supporting Epic, Microsoft (Windows and Office), VPN, and multi-factor authentication (MFA). " Experience working remotely "...

  • Service Desk Representative

    2 weeks ago

    Rochester hills, United States Integrated Resources, Inc Full time

    " 5 or more years of recent experience working at a Help Desk/Service Desk, especially for a healthcare organization. o If experience is not Help Desk/Service Desk, then the role must have been customer-facing IT support " Experience supporting Epic, Microsoft (Windows and Office), VPN, and multi-factor authentication (MFA). " Experience working remotely "...

  • Information Technology Support Technician

    4 weeks ago

    Rochester Hills, United States Pride Health Full time

    Pride Health is hiring an IT Support Technician to support our client’s medical facility based in MichiganThis is a 12-month contract with the possibility of an extension with competitive pay and benefits and a great way to start working with a top-tier healthcare organization! This is a 100% remoteTitle:: IT Support TechnicianLocation – Rochester Hills,...

  • Help Desk/IT Systems Administrator

    4 weeks ago

    Vernon Hills, United States Sentinel Offender Services Full time

    Responsibilities Sentinel is looking for a Help Desk/ Systems Administrator for one of our clients. In this role, you'll be at the frontline of their IT support team, assisting their colleagues with technical issues, troubleshooting software and hardware problems, and providing exceptional customer service. You'll play a crucial role in ensuring their...

  • Help Desk/IT Systems Administrator

    3 weeks ago

    Vernon Hills, United States Sentinel Offender Services Full time

    Responsibilities Sentinel is looking for a Help Desk/ Systems Administrator for one of our clients. In this role, you'll be at the frontline of their IT support team, assisting their colleagues with technical issues, troubleshooting software and hardware problems, and providing exceptional customer service. You'll play a crucial role in ensuring their...

  • Embedded Systems Engineer

    4 weeks ago

    Hanover Hills, Maryland, United States General Dynamics Information Technology Full time

    Overview:At General Dynamics Information Technology, we are seeking an experienced Embedded Systems Engineer to join our team. This role will involve designing, developing, and testing electrical, mechanical, and computer components, equipment, and systems for commercial, government, military, and scientific applications.About the Job:This is a challenging...

  • Service Desk Representative

    5 months ago

    Rochester Hills, United States HonorVet Technologies Full time

    Job Title: Service Desk Representative Location: Rochester Hills, MI 48309(Remote) Shift: 10 am - 7 pm(Mon - Fri) Duties: Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said...

  • Help at Home

    1 month ago

    Ottawa Hills, United States Help at Home Full time

    Start your career today with Help at Home company. Now hiring Registered Nurses in your community - make a lasting impact for someone in need! Candidates will enjoy a fun, motivated, team environment. Help at Home is a widely-recognized leader in providing exceptional, evidence-based, patient-centered care. Our strategy sets us apart as we create an...

  • Information Technology Professional

    1 week ago

    Vestavia Hills, Alabama, United States Vulcan Materials Full time

    At Vulcan Materials Company, we are committed to developing a pipeline of technology-minded leaders who will drive innovation and excellence in our organization. Our Information Technology Development Program is designed to provide aspiring professionals with the skills and knowledge needed to succeed in today's fast-paced tech industry.The program offers...

  • Information Technology Professional

    1 week ago

    Vestavia Hills, Alabama, United States Vulcan Materials Full time

    **About the Role:**We are looking for an Information Technology Professional to join our team in Birmingham, AL. The selected candidate will participate in a 21-month development program with rotations in two tracks: Technology Services and Business Technology.In this role, you will work on various projects, including data analytics, logistics innovation,...

  • Warehouse Technology Support Specialist

    4 weeks ago

    Fairless Hills, Pennsylvania, United States Outerspace Full time

    Job OverviewWe are seeking a proactive and technically skilled Junior Helpdesk Support Technician to join our IT support team at Outerspace. The ideal candidate will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely.