Current jobs related to Remote Customer Solutions Rep I - Lexington - PPL

  • Parts Customer Care Rep

    2 months ago

    Lexington, United States Crown Equipment Full time

    Parts Customer Care Rep Location: Lexington, KY, US, 40511 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides...

  • Customer Service Rep

    1 week ago

    Lexington, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Customer Service Rep Location: LEXINGTON, KY, United States Job Family : Support Job Type : Regular Posted : Aug 30, 2024 Job ID: 51734 Back to Search Results Job Description Apply Now > Save Job Job Saved ...

  • Customer Service Representative

    3 weeks ago

    Lexington, United States Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first...

  • Customer Svc Rep/UKHC

    3 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Customer Svc Rep/UKHC Requisition Number RE45444 Working Title Customer Relations Specialist Department Name H4005:Office of Patient Experience Work Location Lexington, KY Grade Level 08 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more...

  • Patient Services Rep

    2 weeks ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    1 month ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview**CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    29 minutes ago

    Lexington, United States Unavailable Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Insurance Customer Support Specialist

    1 week ago

    Lexington, South Carolina, United States Big I South Carolina Full time

    The Insurance Customer Support Specialist at Big I South Carolina plays a crucial role in fostering strong client relationships by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing...

  • Patient Services Rep

    2 weeks ago

    Lexington, United States CommonSpirit Health Full time

    Overview: CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    1 month ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview** CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    1 month ago

    Lexington, United States CommonSpirit Health at Home Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Insurance Customer Support Specialist

    4 days ago

    Lexington, South Carolina, United States Big I South Carolina Full time

    The Insurance Account Management Representative at Big I South Carolina plays a crucial role in fostering strong client relationships by addressing inquiries and concerns with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing tasks....

  • Customer Service Representative

    4 weeks ago

    Lexington, United States Aramark Uniform Services Full time

    Vestis provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.Vestis operates from...

  • Customer Service Representative

    4 weeks ago

    Lexington, United States VESTIS Full time

    Vestis provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a Customer Service, Customer Service Representative, Representative, Remote, Manufacturing, Retail, Skills

  • Healthcare Customer Service Representative

    3 months ago

    Lexington, United States Credit Solutions LLC Full time

    Job DescriptionJob DescriptionCredit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply...

  • Remote Licensed Professional Counselor

    1 month ago

    Lexington, United States Headway - Design & Development Full time

    Remote Licensed Professional Counselor (LPC) Salary: $90-$120 per hour Are you a Licensed Professional Counselor looking to establish or expand your private practice? Join Headway to increase your earnings through insurance! Headway is dedicated to supporting mental health clinicians nationwide in reshaping the mental healthcare system for accessibility and...

  • Customer Experience Representative

    3 months ago

    Lexington, United States Adaptec Solutions, LLC Full time

    ** Adaptec Solutions** ** Customer Experience Representative** Lexington, NC 27295 **JOB SUMMARY:** Responsible for customer service, administration and invoicing, light technical support & dispatching for robotic automation equipment, hoists & cranes, conveyors and other material handling equipment. **To support our West Coast operations, the shift for...

  • Bilingual Healthcare Customer Service Representative

    3 months ago

    Lexington, United States Credit Solutions LLC Full time

    Job DescriptionJob DescriptionCredit Solutions of Lexington, KY is seeking to hire a full-time Bilingual/Spanish speaking Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a...

  • Healthcare Customer Service Representative

    1 week ago

    Lexington, United States Credit Solutions LLC Full time

    Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today! Customer Service Representatives...

  • Healthcare Customer Service Representative

    2 months ago

    Lexington, United States Credit Solutions LLC Full time

    Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today! Customer Service Representatives...

Remote Customer Solutions Rep I

2 months ago

Lexington, United States PPL Full time

Company Summary Statement

Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.

Overview

Who We Are

When you join LG&E and KU, you’ll be part of an award-winning team that delivers exceptional service to 1.3 million customers in KY and VA. We operate remotely from 4 contact centers across the state and are committed to providing safe, reliable, sustainable energy to our customers . Our culture, based on listening to our customers and empowered employees delivering solutions through exceptional service, is the key to our success.

What We Are Looking For

LG&E and KU is looking for a Customer Solutions Representative to join our customer care team in a remote or on-site role, supporting our residential customers. This individual helps us deliver on our mission to provide best in class service by guiding customers through their challenges and solving problems.

Who We’re Looking For

We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:

  • A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate

  • A strong ability to ask questions and think critically to uncover root cause of customer issue

Natural tendency to quickly problem-solve in the most stressful situations

  • A “can-do” attitude and positive personality with great verbal and written communication

  • Capability to learn new systems and tools in a fast-paced environment

What’s In It for You?

You don’t have to be an expert to become one Bring your passion for people and problem solving, and we’ll invest in you to take care of the rest.

Join our team to enjoy:

  • Competitive Compensation starting at $16+ per hour

  • Benefits – Medical, dental, vision, disability, life insurance and retirement savings 401k matching, with health benefits starting on day 1

  • Paid holidays, vacations, personal days, and wellness breaks

  • Full time remote work available, with the option to work in one of our 4 contact centers

  • All workstation and peripheral equipment provided for remote work

  • Professional Development - Internal career pathing with mentorship, networking, performance recognition, and advancement opportunities

  • Community Involvement - Interest groups for employees with shared interests

#LGE-KU

Responsibilities

What You’ll Do

A day in the life of a Customer Solutions Representative is fast-paced and highly-variable based on customer volume and demand. The Customer Solutions Representative is an individual contributor tasked with providing LG&E and KU’s highest caliber of customer service through direct interactions.

  • Respond and resolve inquiries during the first contact, assisting customers by negotiating payment plans, answering billing questions, initiating service orders, taking reports of outages, safely handling natural gas calls, as well as researching and analysis of customer account history understanding monthly energy consumption and regulated rates

  • Educate customers about LG&E and KU processes, policies, regulations, and customer tools delivering a positive customer experience

  • Adhere to a specific daily schedule including start and end times, scheduled breaks, and lunches

  • Training will be 8 AM – 5 PM. Once training is complete, all new Customer Solutions Representatives start working 10 AM – 7 PM, with the opportunity to bid on other shifts

  • Mandatory overtime is regularly scheduled to meet service level goals

  • On-call responsibilities and response to outage events is required

Qualifications

Who We’re Looking For

We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:

  • A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate

  • A strong ability to ask questions and think critically to uncover root cause of customer issue

Natural tendency to quickly problem-solve in the most stressful situations

  • A “can-do” attitude and positive personality with great verbal and written communication

  • Capability to learn new systems and tools in a fast-paced environment

Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download.

Education and Experience

  • High school diploma or equivalent required

  • Customer service or retail experience is always a plus

  • Must live within 2 hours of one of our four call center locations

  • Proficiency with MS Office and basic math skills

Who We’re Looking For

We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:

  • A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate

  • A strong ability to ask questions and think critically to uncover root cause of customer issue

Natural tendency to quickly problem-solve in the most stressful situations

  • A “can-do” attitude and positive personality with great verbal and written communication

  • Capability to learn new systems and tools in a fast-paced environment

Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download.

Education and Experience

  • High school diploma or equivalent required

  • Customer service or retail experience is always a plus

  • Must live within 2 hours of one of our four call center locations

  • Proficiency with MS Office and basic math skills

What You’ll Do

A day in the life of a Customer Solutions Representative is fast-paced and highly-variable based on customer volume and demand. The Customer Solutions Representative is an individual contributor tasked with providing LG&E and KU’s highest caliber of customer service through direct interactions.

  • Respond and resolve inquiries during the first contact, assisting customers by negotiating payment plans, answering billing questions, initiating service orders, taking reports of outages, safely handling natural gas calls, as well as researching and analysis of customer account history understanding monthly energy consumption and regulated rates

  • Educate customers about LG&E and KU processes, policies, regulations, and customer tools delivering a positive customer experience

  • Adhere to a specific daily schedule including start and end times, scheduled breaks, and lunches

  • Training will be 8 AM – 5 PM. Once training is complete, all new Customer Solutions Representatives start working 10 AM – 7 PM, with the opportunity to bid on other shifts

  • Mandatory overtime is regularly scheduled to meet service level goals

  • On-call responsibilities and response to outage events is required

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.