Enterprise Application Support Analyst

1 month ago


Egg Harbor Twp, United States Spencer Gifts Full time

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: 'Life's a Party, We're Makin' It Fun' and 'So Much Fun It's Scary'

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

  • Flexible work environment
  • Career advancement
  • Competitive base salary
  • Bonus opportunity
  • Vacation, Personal, Sick and Holiday pay
  • Medical, Dental, Vision, Disability, Life and AD&D insurance
  • 401k with a company match
  • 30% merchandise discount

Responsibilities

The Enterprise Application Support Analyst will assist in bridging the gap between Business and IT to deliver value-added solutions to our Business Leaders and End Users. Observe how the Business uses the existing Enterprise Applications Portfolio and analyze the data they collect. Monitor product performance and track usage patterns to identify trends and pain points regarding Business behaviors and preferences. Work with the Business for the requirements gathering, market research, and design effort for solutions. Provide informed recommendations to assist in the decision-making process for the Business and Leadership.

  • Researches solutions available in the marketplace and collect feedback from the Business and IT 
  • Monitors product performance 
  • Reviews and validates data
  • Analyzes market data, trends, and behaviors 
  • Evaluates products and forecasts performance 
  • Gathers end-user requirements using enterprise business requirement document (BRD) template 
  • Works with user groups to assess user needs and recommend changes.  
  • Develops and maintains effective organizational working relationships and partnerships to enhance Enterprise Application utilization. 
  • Acts in a collaborative function for research, data collection, and interpretation. 
  • Generates reports and presentations on results findings

Qualifications

  • Bachelor's degree (B. A.) or equivalent from four-year college or technical school; or one to two year related experience and/or training; or equivalent combination of education and experience
  • Knowledge of the Microsoft Office Suite of applications
  • Solid communication, presentation and organizational skills 
  • Excellent multitasking and problem-solving skills
  • Exceptional time-management skills with the ability to adapt to a fast paced office environment


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