IT Systems Analyst

6 days ago

Chesterfield Twp, United States Marmon Holdings, Inc. Full time
About the Role

We are seeking a highly skilled IT Systems Analyst to join our team at Marmon Holdings, Inc. as a key member of our IT department. As an IT Systems Analyst, you will play a critical role in designing and implementing IT solutions that meet the needs of our organization.

Key Responsibilities
  • Project Management
    • Manage small and large projects from initial kickoff through to final signoff from the Group Director of IT.
    • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
  • Service Management
    • Owner of all projects related tasks including, planning, building and reporting of timelines to senior management and IT team.
    • Maintain high-performing service support functions.
    • Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
    • Be accountable for the quality of service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • Technical
    • Manage cybersecurity and vulnerability software including Qualys and Abnormal.
    • Design and develop an internal PowerBI website.
    • Understanding of HTML and WordPress to update company websites.
    • Must have thorough understanding of operating systems such as Windows.
    • Perform system testing by verifying and validating that a software or application performs as expected without errors or defects.
    • Create technical documentation and workflows.
    • MSSQL language a plus.
    • Research, evaluate, and recommend new software to support an expanding enterprise system.
    • Participate in the design of systems for optimum performance, troubleshooting, and problem resolution, and document and maintain hardware and software standards.
    • Work with 3rd Party MSP to help design, manage, and monitor Disaster Recovery and Business Continuity tools and procedures to ensure the security of the company's data.
    • Work with Partners and IT Management regarding systems hosted in shared data centers.
  • Performance & Quality
    • Provide regular and accurate management reporting to the Group Director of IT, on IT Service performance.
    • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.
    Requirements
    • BA/BS (or equivalent) in Information Technology or related discipline preferred.
    • Able to demonstrate the ability to undertake the above responsibilities.
    • Ability to handle multiple assignments concurrently.
    • 5+ years of experience as a service management professional in a manufacturing environment.
    • 5+ years of experience as an IT professional in a project management role.
    • Strong functional, analytical, presentation, documentation, training, customer relationship and interpersonal skills.
    • Excellent communication, planning, and organization skills.
    • Experience with Crystal reports and SQL a plus.
    • Experience with SharePoint a plus.

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