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Technical Support Specialist

2 months ago

Lake St Louis, United States National Information Solutions Cooperative Full time
Work Schedule:
  • Hybrid from one of our office locations: Lake Saint Louis, MO or Mandan, ND
  • Requirement: Minimum of working 2 days per week out of an office location and ability to work up to all 5 days a week from an office location.
  • 8:00am to 5:00pm Central Time weekdays, including participating in after hours rotation.
Primary Responsibilities:

This position is an exciting opportunity to be a problem solver on our Technical Systems Support Team, providing quality IT support to NISC customers nationwide in a team environment. The technical emphasis of this position is supporting and managing NISC customer systems in a Linux Server and Windows Server environment.

Essential Duties:
  • Assist with supporting the system administration of all NISC supported servers and desktop applications.
  • Assist Member/Customers in troubleshooting issues and on-going support.
  • Perform Member/Customer support via ACD and change requests followed up to resolution.
  • Research technical problems and resolve issues for members.
  • Other duties as assigned.
  • Commitment to NISC's Statement of Shared Values.
Knowledge, Skills & Abilities Preferred:
  • Basic level knowledge of Linux operating systems
  • Basic knowledge of the setup and support of Microsoft Windows Server operating systems
  • Basic knowledge of the setup and support of TCP/IP networks as it relates to NISC systems.
  • Basic level knowledge of business-related software applications and services.
  • Basic level knowledge of Project management Process and Theory
  • Basic level knowledge of the Utility or Telecom Industry.
  • Strong research and problem-solving skills with a strong attention to detail.
  • Strong verbal and written communication skills.
  • Basic level presentation and training skills
  • Excellent telephone etiquette and an ability to deal effectively with members.
  • Basic level ability to organize, prioritize, and adapt to change.
  • Basic ability to interact in a positive manner with internal and external contacts.
  • Basic level ability to demonstrate professionalism.
  • Basic level ability to demonstrate initiative and accountability.
  • Basic level ability to troubleshoot.
  • Ability to travel as often as necessary to meet the goals and objectives of the position
NISC's Shared Values & Competencies:
  • Integrity - We are committed to doing the right thing - always.
  • Relationships - We are committed to building and preserving lasting relationships.
  • Innovation - We promote the spirit of creativity and champion new ideas.
  • Teamwork - We exemplify the cooperative spirit by working together.
  • Empowerment - We believe individuals have the power to make a difference.
  • Personal Development - We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor's Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.