Partner Success Specialist

3 weeks ago


Mesa, United States Versaterm Full time

About Us

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve.

This is an exciting time for us We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve.

The Role

The Partner Success Specialist position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Specialists take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line. They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

Please note that we are looking for two to three individuals to join the team in a full-time capacity.

The ideal candidate

If you are someone with a public safety background who has worked intimately with Versaterm products, ideally as a member of the initial onboarding project team, a front-line operational support resource or a trainer for users of our products, this is the career for you

This position can be based in either of our offices in Mesa, AZ, or Lexington, SC, or performed remotely from a home office. For candidates located near one of these offices, a hybrid work model will be required. Preference will be given to candidates who are available to work on-site.

Role Requirements

  • Understanding of public safety software systems and law enforcement practices
  • Proven customer support experience
  • Excellent written and oral English language skills
  • Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
  • Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
  • Passion for public safety
  • Ability to travel to provide on-site services
Key Competencies
  • Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
  • Ability to multitask, prioritize and manage time efficiently
  • Independent worker and team collaborator
  • Excellent communication, listening and problem-solving skills
  • Ability to forge robust internal and external partnerships


Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

  • Mesa, United States SolarCycle Full time

    Do you want to be on the cutting edge of the clean energy and climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too. And that's why we launched SOLARCYCLE, an advanced technology-based recycling company. The solar industry needs a global end-of-life partner to restore, renew, and ultimately...


  • Mesa, Arizona, United States Gastro Care Partners Full time

    Job SummaryWe are seeking a highly skilled Gastroenterology Hospitalist to join our team at Gastro Care Partners. As a key member of our multidisciplinary team, you will be responsible for providing high-quality inpatient gastroenterology care to our patients. Your expertise will be instrumental in managing acute gastrointestinal disorders, coordinating with...


  • Mesa, United States PrideStaff Full time

    Job DescriptionJob DescriptionJob Title: Collections SpecialistOur client is looking for an experienced Collections Specialist. They are a growing company seeking passionate employees to help their clients achieve their goals.Job Responsibilities:- Contact customers who have past due balances and work with them to establish payment plans- Negotiate suitable...


  • Mesa, Arizona, United States eVisit Full time

    About eVisiteVisit is a telemedicine software company that is revolutionizing healthcare delivery by creating physician-first tools that simplify healthcare. Our HIPAA-compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue.Job DescriptionWe are seeking a highly motivated and...


  • Costa Mesa, United States The Recruitment Org Full time

    As the Manager of Customer Success you will lead and develop a newlyformed Customer Success team ensuring customers achieve their desired outcomes with an awardwinning Online Booking and Property Management Systems. Your role is essential in driving customer satisfaction retention and growth across key accounts in both the AU and US markets. You will foster...


  • Costa Mesa, United States The Recruitment Org Full time

    As the Manager of Customer Success you will lead and develop a newlyformed Customer Success team ensuring customers achieve their desired outcomes with an awardwinning Online Booking and Property Management Systems. Your role is essential in driving customer satisfaction retention and growth across key accounts in both the AU and US markets. You will foster...

  • Funding Specialist

    2 weeks ago


    Mesa, United States DriveTime Full time

    What‘s Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country‘s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...


  • Mesa, Arizona, United States Target Full time

    Security Specialist Role at TargetAs a Security Specialist at Target, you will contribute to creating a secure work environment for all team members, temporary workers, vendors, and visitors. Your responsibilities will include executing routines to identify and investigate theft, as well as advancing Assets Protection partnerships through professional...


  • Mesa, Arizona, United States Versaterm Full time

    About the RoleThe Partner Success Specialist position is crucial in delivering exceptional customer experiences and ensuring high levels of client satisfaction for all initiatives post-onboarding. This role involves managing client product upgrades and providing front-line, non-technical support for all clients across the Versaterm Public Safety product...


  • Mesa, Arizona, United States Maricopa County, AZ Full time

    About the PositionAre you passionate about helping children succeed in school and life? We are seeking a Family Support Specialist to promote children's development through services that support early learning, health, and family well-being. As a Family Support Specialist, you will work with families, education teams, and community partners to provide...


  • Mesa, United States eVisit Full time

    Company Background eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while...


  • Mesa, United States USHEALTH Full time

    Open Enrollment SpecialistYou'll work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and...


  • Mesa, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...


  • Mesa, United States A New Leaf Full time

    Pet Companion Specialist Mesa, AZ, USA Req #1645 Tuesday, October 15, 2024 The DV Pet Program - Pet Companion Specialist at A New Leaf is a key role dedicated to supporting the well-being of pets in families impacted by domestic violence. This position involves providing care and companionship to animals within the DV Pet Program, ensuring their...


  • Mesa, United States A New Leaf Full time

    Pet Companion Specialist Mesa, AZ, USA Req #1645 Tuesday, November 12, 2024 The DV Pet Program - Pet Companion Specialist at A New Leaf is a key role dedicated to supporting the well-being of pets in families impacted by domestic violence. This position involves providing care and companionship to animals within the DV Pet Program, ensuring their...

  • Payroll Specialist

    4 weeks ago


    Mesa, Arizona, United States StateServ Full time

    At StateServ, we're dedicated to delivering exceptional care-at-home experiences for our clients, caregivers, patients, and partners.We're seeking a skilled Payroll Specialist to join our team, responsible for processing biweekly, multi-state payroll, including garnishments, payroll adjustments, reimbursements, bonuses, taxes, and commissions through our...


  • Mesa, Arizona, United States TicketManager Full time

    Job OverviewTicketManager is a leading provider of ticket and event management software, serving over 4,000 globally known companies, including ~15% of the Fortune 500. We're seeking a highly skilled Customer Support Specialist to join our team and provide software support to our current accounts, including many of the Global 2000.As a Customer Support...


  • Mesa, Arizona, United States Staff Today Full time

    Job Title: Clinical Healthcare SpecialistJob Summary:We are seeking a skilled Clinical Healthcare Specialist to join our team at a correctional facility in Mesa, Arizona. As a Clinical Healthcare Specialist, you will provide high-quality patient care and work collaboratively with our staff to ensure the best possible outcomes for our patients.Key...


  • Mesa, United States Maricopa County Full time

    Posting Date 10/07/24 Application Deadline Open Until Filled Pay Range Hiring Range: $18.00 - $22.50 hourly Full Range: $18.00 - $27.00 hourly Offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked...


  • Mesa, Arizona, United States InterSources Full time

    About the Role:We are seeking a highly skilled Senior Business Solutions Specialist to join our team at InterSources Inc. As a key member of our Digital Transformation team, you will be responsible for providing strategic advice and technical expertise to our clients across various domains and industries.Key Responsibilities:Develop and implement innovative...