Customer Success Manager

6 days ago

Mesa, United States SolarCycle Full time

Do you want to be on the cutting edge of the clean energy and climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too. And that's why we launched SOLARCYCLE, an advanced technology-based recycling company.

The solar industry needs a global end-of-life partner to restore, renew, and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs. And we need you to direct our field operations to help us become a leader in this new burgeoning sector in the renewable energy industry.

About the Role:

The Customer Success Manager will play a key role in the growth and success of the sales team by supporting the VP of Sales and Sales Managers through customer research and analysis, sales forecasting and reporting, CRM management, and Ad Hoc tasks as assigned. This role will be integral to SOLARCYCLE's acquisition of new customers, maintenance and growth of existing customers, and company expansion over the coming years. The successful application will be self-motivated, able to work independently and as a part of a team, open to learning new skills, and excited about the idea of joining and helping to grow a fast moving and ambitious clean technology start up.

Job Description:

The Customer Success Manager will create and perform complex recycling and financial models, and generate quotations and comprehensive proposals based on technical requirements, project economics, and financial information acquired through a variety of channels. S/he will utilize HubSpot, our CRM, to provide the team with a consistent and accurate view of company sales activity and come to SOLARCYCLE with passion and experience in financial and business modeling. The Customer Success Manager will work closely with Sales, Operations, and other departments within our organization.

We are looking for someone who demonstrates:

  • Passionate drive to innovate and create
  • Integrity to the core
  • Enthusiastic customer focus
  • Consistent interactive teamwork
  • Desire for continuous improvement and top performance
Responsibilities:
  • Coordinate sales proposal process and generate quotes
  • Provide creative input to bid strategy
  • Track sales activities using HubSpot CRM
  • Manage HubSpot system reporting, improvements and modifications
  • Generate sales reports & presentations, and present to a wide variety of stakeholders
  • Work closely with the Sales team on creative deal structuring and bid strategy
  • Work closely with Marketing & Product Management Team to provide input on new products
  • Continually streamline, standardize and improve proposal templates, client presentations, and company systems
Here is some of what you'll need (required):
  • Proficiency in Excel, Word, and PowerPoint
  • Strong analytical skill and proven ability to work with multiple cross functional teams
  • Financial modeling experience
  • Excellent written and oral communication skills
  • Demonstrated attention to detail in a fast-paced, dynamic environment
Here are a few of our preferred experiences:
  • BE/BS in a business or technical field (MBA is a bonus, but not required)
  • 1-2+ years of pre-sales, sales analysis, financial analysis, business development, and/or program management experience
  • Solar experience with project developer, project owner, EPC, IPP etc. is preferred


You don't meet every single requirement? Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. If you think this role is for you but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right person for this role.

You will be working alongside a highly successful team who deliver amazing innovative work in the solar PV industry The solar industry needs a global end-of-life partner to restore, renew and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs.

Solar power is one of the most powerful tools humanity has in our fight against climate change. But for solar to truly scale to its full potential, we need to create renewable supply chains and a vibrant secondary market for upcycled panels and recycled materials. Since its launch in 2022, SOLARCYCLE has assembled a world-class management team with experience scaling companies and organizations such as Amazon, Nextracker, Sierra Club, Solaria, and SunPower. The company has secured high-volume contracts with industry leaders such as AES, EDF Renewables North America, EDP Renewables North America, Greenbacker, • rsted, Qcells, Silfab, Silicon Ranch, and Sunrun. This is the next frontier - ensuring a cleaner, more sustainable and domestic supply of the critical minerals needed for the next wave of solar. We exist to make clean energy massively scalable and even more sustainable by radically advancing recycling technology and infrastructure for the solar industry. If this resonates with you, we really want to meet you.

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