Manager Customer Success

2 months ago


Costa Mesa, United States The Recruitment Org Full time

As the Manager of Customer Success you will lead and develop a newlyformed Customer Success team ensuring customers achieve their desired outcomes with an awardwinning Online Booking and Property Management Systems. Your role is essential in driving customer satisfaction retention and growth across key accounts in both the AU and US markets. You will foster strong relationships with clients manage highperforming teams and contribute to the company s overall success.

Key Responsibilities:
  • Lead coach and develop the Customer Success Account Manager team across US and Australia.
  • Optimize existing processes and customer success initiatives.
  • Develop and implement customer success strategies aligned with company goals.
  • Manage customer retention and proactively improve retention metrics.
  • Identify upselling and crossselling opportunities for products and services.
  • Drive product workshops and webinars to increase product uptake.
  • Flexibility in working hours to provide service across AU and US clients.


Requirements35 years of experience managing customerfacing teams in SaaS organizations.
5 years of experience partnering with large corporate accounts with a proven track record of success.
Demonstrated experience in managing CSuite customers.
Proven record of optimizing processes and enhancing customer success initiatives.
Excellent interpersonal ss for developing and maintaining client relationships.
Strong organizational and planning ss with the ability to manage competing priorities and meet deadlines.
Pion for delivering a positive customer experience.

BenefitsUnlimited PTO (Paid Time Off).
Comprehensive healthcare options including Health Dental Vision and Life Insurance.
401K with company matching.
Companysponsored Life Short and Longterm Disability Plan.
Paid Parental Leave (612 weeks).
Pawternity Leave (2 days extra when welcoming a new pet).
Volunteer Time Off (1 extra day to give back).
Access to professional development programs such as LinkedIn Learning Lunch & Learns and a Mentor Program.
Various lifestyle and wellbeing benefits including Bucketlist rewards Bright Breaks Carrot Fertility and more.

3-5 years of experience managing customer-facing teams in SaaS organizations. 5 years of experience partnering with large corporate accounts with a proven track record of success. Demonstrated experience in managing C-Suite customers. Proven record of optimizing processes and enhancing customer success initiatives. Excellent interpersonal ss for developing and maintaining client relationships. Strong organizational and planning ss, with the ability to manage competing priorities and meet deadlines. Pion for delivering a positive customer experience.

Education

Bachelor s degree in Business Administration, Marketing, or a related field. (



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