Key Accounts Strategic Account Executive

6 days ago

Boston, United States UnitedHealth Group Full time

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is responsible for the overall management of a book of business of fully-insured and self-funded Key Account customers. The Strategic Account Executive is accountable for the maintenance, growth, retention and profitability of existing business, the acquisition of new business on existing accounts, customer satisfaction and the strategic direction of assigned accounts. The SAE will develop strategic initiatives and business plans to meet customers' ever-changing needs and increase retention, satisfaction, and net-promoter scores.

Primary Responsibilities:

  • Forge relationships with key customers and consultants, and act as main contact for UnitedHealthcare and as "CEO" of their account
  • Renewing the customer year over year in the 100 - 5,000 lives segment
  • Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention
  • Develop and monitor client financial performance, including renewal planning and negotiation
  • Act as account management team lead, providing direction and support as required
  • Exceed objectives for customer and broker satisfaction, persistency, and for developing new business with existing accounts
  • Secure new business through marketing and effective product and service expansion
  • Work with Account Executives to win new business and to participate in finalist presentations and RFP activity
  • Become a subject matter expert of products, service and technology for customers and brokers
  • Demonstrate sales, marketing, and technical expertise in customer and broker meetings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • MA Insurance license or willing to obtain within 90 days of hire
  • 5+ years of strategic and consultative selling experience within the Insurance industry
  • Experience working with brokers and consultants, especially for Key Account (100-5000 employee) groups
  • Be visible in the market by meeting with Brokers and Customers in person quarterly to establish, cultivate, influence, and manage relationships

Preferred Qualifications:

  • Solid working knowledge of UHC's portfolio of products, marketing and managed care knowledge
  • Solid working knowledge of business planning and financial / underwriting
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Excellent communications and interpersonal skills (internally/externally)
  • Proven ability to navigate an often ambiguous and complex organization to resolve customer issues
  • Solid negotiation and leadership skills
  • Ability to create a strategic vision and plan its implementation
  • Solid team player and Customer Focused
  • Superior verbal, written and presentation skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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