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Bilingual Receptionist

2 months ago

Charlotte, United States DeMayo Law Offices Full time

Job Type

Full-time

Description

Join us in the fight for what's right

DeMayo Law Offices is seeking a Bilingual Receptionist to join our team. The Bilingual Receptionist (or Virtual Concierge) will be responsible for assisting Settlement Department by ensuring clients are available and prepared for virtual settlement meetings. Fluency in Spanish is a requirement of this position.

Responsibilities

  • Receive settlement meeting details from Settlement team; set up Zoom meeting and send invitation to client
  • Add settlement meeting to SharePoint and/or Monday.com online tracker
  • Proactively follow through with clients via phone/text/email via technology systems to ensure appointment invitations are received and accepted
  • Prior to each scheduled meeting, contact client via texting platform to ensure they are ready for appointment
  • Open Zoom session and virtually welcome client to meeting
  • Assist client as needed through the Zoom process to ensure video/audio connectivity
  • Contact assigned attorney and wait with client until attorney has logged in
  • Hand off hosting duties to attorney once they have logged in to the meeting
Qualifications
  • Bilingual (Spanish) required
  • Bachelor's degree preferred; however a combination of education, certifications and experience may be considered
  • Outstanding phone skills and verbal communication skills
  • Excellent customer service skills and ability to engage with clients virtually using technology platforms
  • Familiarity with Outlook calendar scheduling
  • Experience and proficiency using basic technological tools (texting, WebEx, Zoom, etc.)
  • Ability to interact and convey information professionally with both clients and attorneys
  • Must project a professional on-camera presence
  • Ability to multi-task while maintaining high attention to detail
  • Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
Benefits
  • Competitive salary
  • Medical, dental, and vision insurance
  • Base life insurance paid by the firm plus supplemental option
  • Short and long-term disability paid by the firm
  • 401(k) with match
  • PTO, plus holidays and paid volunteer time off
  • Education and gym reimbursement


Equal Opportunity Statement
DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.