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Information Aide

4 months ago

Cambridge, United States Cambridge Health Alliance Full time
Date Posted: 05/28/2024

Requisition Number: 6518

Location: CHA Cambridge Hospital

Work Days: Day/Evening

Category: Clerical and Administrative Support

Department: Front Desk at CHA Cambridge Hospital

Job Type: Per Diem On Call

Work Shift: Day / Evening

Hours/Week: 0.00

Union: Yes

Union Name: Somerville Laborers 381

Department Description:

As the first point of contact, you will welcome all to CHA facilities and offering assistance that may providing directions, escorts, and informational services.

Job Summary:

To greet and provide information to patients and visitors at the Main Lobby Information Desk and to create a welcoming environment in the hospital entrance for all people who enter. Ability to train volunteers as needed and to validate patient and visitor parking as appropriate.

Responsibilities:
  • Maintains a clean, neat environment for patients, visitors and staff
  • Greets and provides information to patients and visitors
  • Initiates contact with each person as he/she enters the lobby, including hospital employees, offering a greeting and/or assistance
  • Directs patients and visitors to the proper location in the hospital, giving clear and easy instructions. This may include escorting patients, only when necessary, who are unable to navigate the hospital based on language, disability, age, etc. or those unfamiliar with the hospital layout.
  • Responds to phone inquiries regarding patient condition, hospital services and directions to hospital in a friendly, professional manner
  • Accesses patient information in EPIC or another Health Information System as appropriate
  • Stays up to date with events, office locations, meeting locations, hospital programs to be able to provide accurate information
  • Keeps alert to all activities in the lobby area with special sensitivity to safety/security issues.
Minimum Qualifications:
  • Minimum 3 years customer service experience preferred.
  • Fluency in English and a second language (Portuguese, Spanish or Haitian Creole) preferred.


In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.