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Outpatient Care Coordinator Imaging

2 months ago

Tampa, United States AdventHealth Full time

All the benefits and perks you need for you and your family:

·Paid Days Off from Day One

·Student Loan Repayment Program

·Career Development

·Whole Person Wellbeing Resources

·Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift :Days

The community you’ll be caring for: AdventHealth Tampa

·AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

·Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

·Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

·Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you’ll contribute:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Serves as the primary owner of physician satisfaction with the service of their patients in the FH system and is the primary contact point for Physician offices for coordination of referred imaging studies. Supervises all tasks and resources of the Intake Team in a Team Lead capacity in order to enhance both referring physician and patient satisfaction. Strives to meet the scheduling demands of referring physicians and provides a customer service based access point to engage the Imaging Services Department. Ensures the timely and proper collection, documentation, usage and data entry of any information required to ensure payment for the procedure from the patient and/or, their insurance carrier. Proactively reviews all scheduled events in advance and serves as the Physician Office contact to resolve outstanding issues related to demographics, prescriptions, finance, patient history, clinical requirements, diagnosis coding, etc.

The value you’ll bring to the team:

· Build and maintain relationships with key referring physicians through delivery of quality service to physicians referred patients

· Uses creative thinking and high quality customer service to accommodate the patient imaging needs of referring physicians

· Seeks to increase referred volume through relationship expansion.

· Participates in Customer Service workshops and seminars as recommended by Campus Imaging Director.

· Completes Customer Service exercises and lessons provided by Florida Hospital

· Submits results of required competencies or tests on time.

Qualifications

The expertise and experiences you’ll need to succeed:

· High School graduate or equivalent

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Tampa

Schedule: Full-time

Shift: 1 - Day

Req ID: 24025722

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.