Executive IT Support

2 weeks ago

Lansing, United States TEKsystems Full time

*Top Skills:*

* 1) Windows OS support for laptops - includes hardware troubleshooting of laptops
* 2) AV equipment/teams conference rooms - Will be troubleshooting the AV equipment (teams room cameras, microphones, sound) as well as troubleshooting Teams on the backend as technical issues arise.
* 3) iPad/iPhone support - all execs have both an iPhone and iPad. Will need to be able to set up MFA, M365 applications on phone, etc.
*Description:*

* The Executive Support Engineer will be responsible for supporting our client's enterprise Executive team with their current technology needs,
* The successful candidate will possess a combination of interpersonal and communication skills and an aptitude for working with applications, systems and hardware to find resolution for executive user problems.
* This role will also be responsible for training and creating executive-style documentation.
* Participation in projects and proof of concepts will be required to ensure executive business requirements are properly met.
*Essential Responsibilities*

* Provides technology support for executives and their administrative staff.
* Educates executives on the efficient use of their technology.
* Monitor and perform IT equipment refreshes for executives using standard refresh and build processes.
* Provides executive video conferencing assistance.
* Coordinates with Enterprise IT on new application training when necessary.
* Maintains device spares and/or parts as required (phones, chargers, etc.).
* Coordinates spare equipment alternatives for traveling executives.
* Create and maintain system documentation, user guides, standard operating procedures
* Coordinates support escalations to 2nd and 3rd tier technical teams.
* Assists company leaders with technical needs in preparation for executive meetings.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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