Network Business Intelligence Analyst

3 days ago


Lansing, Michigan, United States Kesta IT Full time
Job Title: Network Business Analyst

We are seeking a skilled Network Business Analyst to join our team at Kesta IT. As a key member of our organization, you will play a crucial role in supporting data analysis and reporting for Network Services.

Responsibilities:
  • Extract and analyze datasets from the Service Desk Support Team using appropriate algorithms and tools.
  • Prepare and present reports, metrics, and statistics based on data analysis.
  • Facilitate meetings to discuss data analysis, project workloads, and service performance.
  • Provide clear and concise presentations of findings and insights.
  • Collaborate with internal teams and stakeholders to ensure accurate data reporting and effective communication.
Requirements:
  • Bachelor's degree required.
  • Strong organizational and prioritization skills.
  • Understanding of the CRISP-DM process model, with the ability to follow the data mining project steps (business understanding, data understanding, data preparation, modeling, evaluation, and deployment).
  • Excellent communication and interpersonal skills.
  • Experience working in enterprise environments with multiple agencies, vendors, or departments.
  • 1-3 years of experience with PBI, R, IBM SPSS, and/or Tableau.
  • 3-5 years of experience with Microsoft Project and Excel.
  • 2-3 years of experience with DevOps (preferred).
  • 3-5 years of experience with Remedy/Helix.
  • 3-5 years of experience in a large enterprise setting.
  • 3-5 years of experience working with multiple network platforms (preferred).
  • 3-5 years of experience working with multiple network lines of service.
  • 5+ years of customer-facing experience.
Benefits:
  • Medical Benefits (Platinum level plans available)
  • Work from home / Hybrid / Onsite options
  • PTO
  • Holiday Pay
  • VTO
  • 401K
  • Charitable Match
  • Training reimbursement

About Kesta IT:

Kesta IT is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level, we want to talk to you today.



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