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Customer Satisfaction Engineer
4 months ago
Date Posted: 06/12/2024
Hiring Organization: Rose International
Position Number: 465703
Job Title: Customer Satisfaction Engineer
Job Location: E Moline, IL, USA, 61244
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate ($): 38.00
Max Hourly Rate ($): 38.00
Must Have Skills/Attributes: Customer Support, Design, Engineer, Troubleshooting, Wiring Harness
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **
Required Qualifications:
Bachelor's (BS) Engineering Degree or equivalent STEM Major
Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Skills and Abilities:
Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience
Trouble shoot wiring harness problems
Knowledge of wiring schematics
Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans
Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow
People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction
Multifunctional comfortable to follow up several projects at the same time
Supports and exemplifies Client values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
Organized and self-sufficient professional
Open to travel
We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.
Customer Satisfaction Engineer Responsibilities:
Voice of the customer
Provide suggestions / solution plan to internal functions for customer problem solving
Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes
Work with the team to implement cost reduction initiatives where applicable
Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations
Track Customer complaints (WFCC -formal as well as Informal)
Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback
Participate as part of the vehicle assembly plant Quality Team including fostering communication and building strong relationships with customer to improve customer satisfaction level
Coordinate Client in-Plant coverage for prototypes, pilots run, special runs and new model year start-up
Follow EHS policies where applicable
Coordinate sorts, reworks, and special investigation analysis as needed
Proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
