Head Private Client Sales

2 months ago

New York, United States LVMH - Moet Hennessy Full time
Position

Moet Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while others are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging society, and Empowering our People.

Moet Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moet Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

The Head of Private Client Sales in charge of the development and implementation of MHUSA Private Client Strategy, including the achievement of private and corporate sales with a network of high net worth individuals and corporate clients in concert with the MH strategy. The Head of Private Client Sales grows these channels by connecting, selling and retaining these client bases and providing consumers with a unique access through which our brands can be discovered and enjoyed.

Business Development:

  • Identify, recruit and convert new high potential clients across the U.S. Markets to support the growth of the brands within the MHUSA portfolio.
  • Develop strategies to identify and engage target groups of new high potential clients (through community outreach, prospecting, presence in the market, etc.) in order to create business opportunities in the market.
  • Develop client experience and engagement action plans, ensuring execution in partnership with the MHUSA Brand Teams.
  • Partner closing with MHUSA Leadership Team and Brand Teams to ensure fresh ideas are introduced each year to grow the business and anniversary results.
  • Implementation of targeted initiatives to engage clientele using existing formats, as well as new formats, aligned with luxury brand integrity.
  • Network with local and regional affinity group associations and luxury brands to identify gifting and purchasing opportunities.
  • Consult customers on acquisition of products within the portfolio and facilitate the sales and management of their collections of fine wine and spirits.
  • Develop strategies to leverage existing Moet Hennessy strategies and platforms both in the US and internationally.
  • Cultivate business with store's top clients by developing and executing strategic action plans to increase their retention and spending.
  • Close partnership with the MHUSA Leadership Team to ensure fresh ideas are introduced each year to grow the business and anniversary results.

Client Development:

  • Identify key partners for client prospecting, including charities, institutions and networks.
  • Take ownership and cultivate individual relationship with high potential clients to generate loyalty and repeat purchase.
  • Work closely with Private Client Team to ensure the elevation of top client communications, experiences and interactions.
  • Facilitate sales transaction via third parties, ensuring that all customer and sales records are captured in MHUSA CRM database.
  • Conduct on going qualitative and quantitative analysis of clientele, monitoring spending and trends and leverage relations to retailers to understand potentials.

  • Foster relationships with key external stakeholders including event VIPs, media, fostering agents, luxury partners, Elite Retailer Partners, Private Clubs and LVMH Maisons.
  • Provide and model exceptional luxury client service experience in all situations in concert with the MHUSA 2030 strategy.
  • Develop and maintain a close working relationship with Maisons local and marketing teams to align client development strategies with Brand strategies.
  • Ensure perfect event execution in line with Maisons guidelines, providing full recaps post event showing achievement of results vs. targets and ROI.
  • Share learnings and best practices with Private Client Managers, RMMs and PMs.
  • Generate organic and qualitative visibility via buzz and PR (press and digital).
  • Provide feedback concerning brand positioning, competitive activities and market trends.

Education

Bachelor's degree required

Professional Experience

15+ years of client development, sales and marketing experience, preferably in the luxury consumer goods or U.S. wines and spirits industries.

Practical/Technical Knowledge

  • Experience in recruiting top clients and maximizing client experience to drive loyalty and sales
  • Sound understanding of luxury organizations and clients
  • High degree of professionalism in communication, attitude and collaboration with customers, peers, and management teams
  • Excellent presentation and facilitation skills
  • Strong financial orientation with a deep understanding of levers such as depletions, sales, DOI and P&L management
  • Demonstrates success influencing cross-functional stakeholders, including senior leaders
  • Strong analytical skills to support data-driven decision making
  • Understanding of the U.S. three-tier distribution system, a plus

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