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Treatment Coordinator

4 months ago

Durham, United States Dr Lane & Associates Full time

At Lane & Associates Family Dentistry, we love to make you smile We are currently seeking an experienced Treatment Coordinator to join our incredible team at our Durham Broad office We offer:

  • Competitive pay
  • Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more)
  • 401K Employer Contribution plan after 90 days
  • Quarterly Performance Bonus potential
  • Employee Assistance Program
  • Paid Time Off & Paid Holidays
  • Half Day Fridays
  • Volunteer opportunities with our Smile Squad
  • Company social events & social media campaigns throughout the year
  • Birthday and work anniversary surprises sent directly from the owners
  • Employee discounts program at major retailers
  • and so much more
Lane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere. Come see why working at Lane & Associates Family Dentistry will make you smile Join our team today

Overall Responsibility:

The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:
  • Managing a multi-line phone system
    • Schedule/Reschedule patient appointments
    • Ensure the next day’s schedule is filled for all providers (Doctors &Hygienists)
    • Gather all patient’s personal/insurance information and update current information on file.
    • Confirm and document patient appointments
  • Enforces the company’s financial policy by collecting and entering payment transactions accurately.
  • Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.
  • Enters transactions and posts payment at time of patient check-out.
  • Review Treatment Plans with patients
  • Verifies insurance coverage and eligibility and updates information into Denticon accurately
  • Maintaining electronic records privately for patients by scanning/sorting properly
  • Maintain office lobby/waiting room cleanliness
  • Other duties as assigned.
Skills & Attributes:
  • Excellent planning, analytical, and organizational skills
  • Strong interpersonal and communication skills
  • Possess a positive attitude and top-notch customer service skills
  • Work efficiently in a rapidly changing environment
  • Professional appearance and manner
  • Computer proficiency
Job Specifications:
  • High School Diploma or GED
  • Must have a minimum of 1-2 years experience in a front desk dental role
  • Denticon experience is a plus
  • Ability to lift 15-20 lbs.