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Community Sales Manager

5 months ago

Austin, United States Ashton Woods Full time
Company Overview:

Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what's possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for the first-time homebuyer, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. The company's commitment to innovation and continually evolving to meet the needs of the market is a key reason we are one of the most celebrated homebuilders in the nation, winning hundreds of national and local industry awards in product and community design, architecture, merchandising, sales, marketing, and customer service.

Headquartered in Atlanta, Georgia, Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio and Tampa.

Duties and Responsibilities: (Including but not limited to)
  • Achieve and exceed company established sales goals
  • Must completely understand and effectively communicate all product offerings, building process, Financing plans, and mortgage process to help guide prospects/buyers.
  • Prepare various reports accurately and completely including; competition reports for all the company's competitors in their division, Sales and Traffic reports for the communities.
  • Understand what competition is doing and be able to compare it with AWH.
  • Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas) and any other information requested by AWH customers.
  • Staying current with continuing education through seminars and training.
  • Must understand all AWH sales agreements and addendum, complete them accurately and deliver in a timely manner.
  • Maintain a good line of communication with all potential homebuyers, employees, and vendors.
  • Track and follow each homebuyer and service their needs throughout the sales process, with customer oriented service as set forth in AWH training.
  • Staff site sales office and model homes during designated company hours as needed.
  • Ensure the sales office and model homes are neat, clean, and well lit at all times.
  • Walk sales office and model homes regularly and prepare a written punch list on a weekly basis for the builder in order to maintain the model in 100% condition
  • Ensure that all collateral and supplies are well stocked and consistent with company specifications.
  • Place and monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.).
  • Maintain and understand the Lead Management System and ensure it is accurate and up to date.
  • Develop, practice and deliver a strong sales presentation to prospective buyers consistent with company training.
  • Completion of registration cards for all prospects.
  • Evaluation of all traffic for quality.
  • Conduct weekly scheduled builder meetings with written meeting minutes.
  • Complete all company paperwork in a timely and accurate manner.
  • Collect all required monies from homebuyers.
  • Maintain a good line of communication with Project Manager(s).
  • Communicate the entire process to all homebuyers with weekly updates during the construction of their home.
  • Provide prompt attention to any customer concern by involving the appropriate parties.
  • Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process.
  • Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations. Self and AWH promoting by attending various Realtor and HBA functions.
  • Communication with buyers' lenders during the process.
  • Maintain a customer satisfaction rating of 90% or above.
  • Maintain an acceptable cancellation rate.
  • Follow each buyer until they reach a home buying decision and prepare a lost sales report on the buyers who did not buy from Ashton Woods.
  • Attend all sales meetings and company functions.
Qualifications:
  • Four (4) year degree preferred in Sales or Marketing from an accredited college or university.
  • High School graduation or equivalency required.
  • Valid driver's license and insurance required for business travel if by automobile.
  • 1 - 5 years of sales experience required
  • Home Building industry experience preferred
Skills and Knowledge:
  • Must be fluent in written and spoken English
  • Fluency in written and spoke Spanish a plus
  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
  • Knowledge of business English and ability to communicate patiently and professionally with both internal and external customers both orally and in writing.
  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
  • Ability to adapt in a changing workplace.
  • Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed.
  • Knowledge of sales processes and procedures required
  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
  • Proven organization skills in a high paced work environment.
  • Understand the building process and be able to communicate this effectively to prospects.
  • Understand financing plans and mortgage process to help guide buyers.
Typical Physical and Mental Demands:
  • Must be able to read, write, and speak fluently in English. Spanish language skills are helpful.
  • Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
  • Use of hands and fingers is required to utilize standard office equipment.
  • Requires occasional lifting up to 20 pounds.
  • These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.
Working Conditions:
  • Work is occasionally performed in a typical office environment using standard office equipment. Work is typically active, travel to various locations for sales activity is required, walking and standing are also necessary. Work hours may be variable.
  • Fast paced environment subject to numerous schedule and priority change and short notice activity.
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