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Customer Service Representative

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Coral Gables, United States Morgan White Group Full time

Morgan White Group in Coral Gables, Florida is actively seeking a sociable and full-time Customer Service Representative (Bilingual) to answer all questions and concerns related to health or dental insurance. Are you passionate about serving your community with exceptional customer service? Do you value quality assistance to both internal and external clients? Are you aspiring to advance your career in a company that is faithful in its success and growth? If yes, keep reading

This position earns a competitive wage based on experience. We provide excellent benefits and perks, including medical, dental, vision, life, and disability insurance. Additionally, we offer 10 paid holidays, vacation, and sick days each year If this sounds like the right leadership opportunity for you, apply today

ABOUT MORGAN WHITE GROUP

Founded in 1987, we have never stopped growing alongside our mission of continuously developing and providing quality service and innovative insurance products to our customers, brokers, and carriers in nearly a dozen wholly-owned subsidiaries. Our success has been achieved by creating and delivering cutting-edge insurance products and administrative solutions to markets that are underserved or not served at all. We are committed to fulfilling our customers' medical, dental, vision, and life insurance needs.

Our company works toward providing an environment where human dignity prevails with all employees treated fairly and equally. We pride ourselves in supplying excellent benefits and a supportive workplace to match our employees' dedication in serving the community with quality and a satisfying experience.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL)

As a Customer Service Representative, your exemplary leadership guides employees toward the quality services that our clients desire. Strong communication and active listening skills help you answer and direct calls with conflict resolution capabilities aiding you in handling difficult customer situations. With excellent organization, you manage tasks and projects to meet objectives for the department. Your open-mindedness develops valuable suggestions for policies and procedures. As a Supervisor, you are the "go-to" person that everyone leans on for support and guidance. You are the reason behind a successfully growing customer service department.

CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL) QUALIFICATIONS

  • High School Diploma or GED
  • Fluent communicator in both English and Spanish
  • Prior customer service experience
  • Basic computer software knowledge

WORK SCHEDULE

The typical schedule for our full-time customer support specialist is Monday through Thursday from 8 AM to 5 PM, and Friday from 8 AM to 2:30 PM. This is a reliable schedule with no sudden changes, and supplies you with an earlier start to the weekend for an excellent work-life balance.

Location: 33134