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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
The University of Miami UHealth System, Department of Ambulatory Services, has an exciting opportunity for a Full Time Customer Service Representative 1 (H) to work at Lennar Foundation Medical Center in Miami. The incumbent receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer/patient concerns via face-to-face, email, fax, telephone, and/or regular mail.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns.
- Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer or patient.
- Verifies that appropriate changes/resolutions have been finalized.
- Keeps records of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent
Experience:
Minimum 1 year of relevant experience
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H2
