Tech Support Agent

3 months ago


American Fork, United States DENTALQORE Full time

Tech Support Agent Job Ad

Description

DentalQore is looking for a reliable Tech Support Agent who can:

  • Technical Issue Resolution: Assisting clients with troubleshooting and resolving technical issues related to their websites, ensuring functionality and performance are optimized.
  • Website Maintenance: Making updates to clients' existing websites, including content changes, layout adjustments, and technical configurations.
  • Performance Analysis: Reviewing and discussing clients' website performance metrics, providing insights and recommendations for improvement.
  • Inbound Support: Addressing client inquiries through inbound phone calls and email, with a focus on resolving technical problems efficiently.
  • Customer Guidance: Offering clear guidance and technical support to clients, ensuring they understand the functionality and features of their websites.

More Details About This Position:

  • A full-time in office position in American Fork, Utah.
  • Competitive compensation based on previous experience
  • Comprehensive health benefits
  • 401(k)

Qualifications

  • Proficient in reading and modifying HTML5, PHP, CSS, and JavaScript.
  • Familiarity with Adobe Creative Suite, especially Photoshop and Adobe Acrobat.
  • Experience with WordPress.
  • Strong troubleshooting skills.
  • Ability to multi-task effectively.
  • Detail-oriented with a strong work ethic.
  • Positive attitude and a deep personal drive to excel.
  • Driven to expand technical knowledge and grow within the company.

Bonus Qualifications

  • Experience with jQuery.
  • Ability to configure email clients (Outlook, Mac Mail, etc.).
  • Professional phone manner with solid customer service skills.
  • Previous web development experience.
  • Currently a Utah resident.

Company Information: DentalQore

DentalQore is a rapidly expanding website design and digital marketing firm based in American Fork, Utah. We are proud to have been recognized by Inc. Magazine as one of the fastest-growing companies in America for five consecutive years and counting.

At DentalQore, we foster a relaxed, team-oriented environment that emphasizes individual growth and career development. Our corporate culture is built on positivity, collaboration, and a strong sense of community. We offer corporate passes as part of our commitment to employee well-being.

Thank you for your interest in DentalQore. We hope to hear from you soon


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