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End User Services Specialist

2 months ago

Chattanooga, United States Talent Software Services Full time
Summary:
  • Provides technical, operational and administrative support for IT-related End User provisoning and support Devices
Job Responsibilities
  • Performs manual installation of non-packaged software, which includes both purchased products and internally developed
  • pplications.
  • Ensures appropriate change management approvals are in place prior to deployment
  • Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and
  • management informed of progress along the way.
  • Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing
  • general assistance in the use of end-user hardware and corporate-standard software.
  • Documents technical issues and their resolution, in accordance with incident and knowledge management standards.
Skills\Certifications
  • Windows 11 Cloud base Technical Support experience a must
  • Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Exceptional time management skills
Education
  • ssociate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.
  • 2 years - Experience in Information Technology required


Quals--
All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.