IT Help Desk Technician

9 hours ago

West Des Moines, United States Veenstra and Kimm, Inc. Full time
Primary Function:

The Help Desk/Technical Support Specialist will serve as a point of contact for help desk questions and trouble shooting. Our Information Technology (IT) team works with employees across nine office locations to ensure seamless day-to-day operations.

V&K Benefits
  • Benefits available 30 days following date of employment, includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
  • Clothing allowing
  • 401k with company match
  • Profit sharing
  • Paid time off and 9 paid holidays
  • Paid training and development on and off site
Main Duties and Responsibilities:
  • Provide telephone support as well as on-site support for users to determine symptoms, causes and resolutions to problems related to PC software, configuration management, network management, VPN support, wireless access support, phone support, video conference support, printer configuration, network and cloud applications for all employees
  • Perform advanced hardware and software support for laptop, desktop, and tablet PC's. This also involves upgrades, testing workstations, peripheral devices, user applications and other software
  • Provides basic level support for network servers
  • System maintenance for help desk ticket database that is utilized company wide
  • Develop, maintain, modify, and report on standard problems, resolutions, and decision trees for use by the entire team
  • Perform regular file maintenance of help desk ticket system software
  • Provide written documentation on any changes to the I.T. infrastructure
Requirements:
  • Associate Degree in Computer Science or equivalent required
  • Desktop support experience with Windows 11 installation, support, patching and troubleshooting
  • Experience with Office 365 installation, support, patching and troubleshooting
  • Experience with Windows networking TCP/IP configuration and troubleshooting
  • Installation and troubleshooting 3rd party applications on desktop experience
  • Strong verbal communication and people skills required
  • Experience troubleshooting network printers
  • Excellent attention to detail required
  • MAC OS experience a plus
  • Comp TIA A+ a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing all the duties of the job, the employee is regularly required to perform consistent work on PC. Must be able to lift up to 50lbs occasionally. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional travel required.

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Indoors with regular office conditions. The noise level in the work environment is usually moderate.

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