Help Desk Technician

4 days ago


West Des Moines, Iowa, United States Veenstra & Kimm Inc Full time
Job Summary

Veenstra & Kimm Inc is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to employees across nine office locations.

Main Responsibilities
  • Provide telephone and on-site support for users to resolve PC software, configuration management, network management, VPN support, wireless access support, phone support, video conference support, printer configuration, and network and cloud applications issues.
  • Perform advanced hardware and software support for laptop, desktop, and tablet PCs, including upgrades, testing workstations, peripheral devices, user applications, and other software.
  • Provide basic level support for network servers and system maintenance for the help desk ticket database.
  • Develop, maintain, modify, and report on standard problems, resolutions, and decision trees for use by the entire team.
  • Perform regular file maintenance of the help desk ticket system software and provide written documentation on any changes to the I.T. infrastructure.
Requirements
  • Associate Degree in Computer Science or equivalent required.
  • Desktop support experience with Windows 11 installation, support, patching, and troubleshooting.
  • Experience with Office 365 installation, support, patching, and troubleshooting.
  • Experience with Windows networking TCP/IP configuration and troubleshooting.
  • Installation and troubleshooting 3rd party applications on desktop experience.
  • Strong verbal communication and people skills required.
  • Experience troubleshooting network printers.
  • Excellent attention to detail required.
  • MAC OS experience a plus.
  • Comp TIA A+ a plus.
Work Environment

The work environment is indoors with regular office conditions. The noise level is usually moderate.

The physical demands of this job include regular work on a PC, occasional lifting up to 50lbs, regular talking or hearing, frequent standing, walking, using hands to finger, handle or feel, and reaching with hands and arms. Occasional travel is required.


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