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Product Support Administrator

4 months ago

Wichita, United States Great Plains Ventures Full time
Job Title: Product Support Administrator Department: Inside Sales

Job Summary: The Product Support Administrator is the first point of contact regarding the daily entry of domestic and Canadian purchase orders. Order entry responsibilities include: reviewing local network forms to determine earliest availability of products ordered, revising/prioritizing existing purchase orders, providing PO updates and suggestions of products that might be out of stock or no longer available.

Job Details:
  • Monitor the daily electronic (EDI) POs into our local ERP System. This includes meeting PO ship dates while following GPI department and company guidelines.
  • Coordinate manual entry of hardcopy POs into our local ERP system. This includes providing the best ship dates while following GPI department and company guidelines.
  • Work with an AI based automatic data entry system, to help eliminate the as much manual order entry as possible.
  • Coordinate with all involved parties when orders need to be updated via phone and email.
  • Ensure that all the orders entered conform to Distributor PO and GPI requirements while following GPI department and company rules.
  • Notify distributor or outside parties of any PO discrepancies regarding price, lead-times and availability.
  • Review/coordinate order entry notes before entering orders for special instructions.
  • Work with internal and external partners thru the entire order entry processes.
  • Navigate within local ERP system and Microsoft Office applications.
  • These job details are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the employee. The employee may be assigned other responsibilities as required of the position.
Job Qualifications:

Required
  • Excellent Customer Service, interpersonal, organizational and time management skills.
  • Familiar with Microsoft Office applications.
  • Strong attention to detail.
  • Must be at least 18 years of age with a high school diploma and/ or GED.
  • Dependable, a positive attitude and a team player.
Preferred
  • 1 – 2 years Syteline experience.
  • EDI experience.
  • Familiar with GPI products.

Job Requirements:

Physical: Typical office environment, may work in a sitting position while on a computer for extend periods of time. May need to lift up to 20lbs.

Tools / Equipment: Prior experience with office equipment.

Working Conditions: Temperature controlled office environment. Infrequent visits to manufacturing, warehouse and/or shipping areas that require closed toe shoes and safety glasses.