Program Coordinator III

3 weeks ago

Boston, United States Mass Inc Full time

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and are able, available, and actively seeking work.

The Supervisor of the Fraud Prevention and Compliance Unit plays a pivotal role in safeguarding the integrity of the UI system. This leadership position involves overseeing the investigation and resolution of fraudulent activities related to fictitious employer accounts. The incumbent will lead a team of compliance officers, ensuring adherence to relevant regulations and enhancing fraud detection and prevention measures.

Duties and Responsibilities:

  • Supervise and direct thorough investigations into suspicious and fictitious employer accounts. Validate employer claims and identify fraudulent activities, such as fake businesses and misrepresented employer information.
  • Review and analyze UI claim data, employer records, and system transactions to detect inconsistencies and potential fraud. Utilize advanced analytical tools and techniques to identify patterns and anomalies.
  • Oversee the documentation of findings and compile comprehensive reports on fraudulent activities. Ensure reports include collected evidence and recommended actions. Prepare detailed reports for internal use and potential legal proceedings, ensuring accuracy and compliance with relevant laws, regulations, and policies, including M.G.L. 151A and 430 CMR.
  • Ensure all investigative actions and recommendations comply with federal and state laws, as well as departmental policies. Stay updated on changes in legislation and best practices related to unemployment fraud.
  • Flag suspicious employer accounts and fraudulent claims for further investigation. Coordinate with other departments and external agencies as necessary.
  • Undertake special projects as assigned, including system and analytical tool testing, development and implementation of new investigative techniques, and participation in inter-departmental initiatives. Contribute to strategic efforts to enhance fraud detection and prevention, supporting the continuous improvement of the department's capabilities.
  • Engage in on-the-job training for new employees to ensure they understand the procedures and standards related to fraud investigation and compliance.
Preferred Qualifications:
  • Knowledge of basic supervisory and management principles, including work planning, resource allocation, and staff development.
  • Understanding of supervisory principles related to corrective and disciplinary actions.
  • Proven ability to manage and supervise a team effectively, including planning, motivating, and leading staff.
  • Extensive experience in fraud investigation, compliance, or a related field, with a proven track record of leadership and management.
  • Deep understanding of federal and state laws, regulations, and policies related to Unemployment Insurance (UI), fraud prevention, and program integrity.
  • Advanced analytical and investigative skills, proficiency in fraud detection software, and ability to work effectively in a fast-paced environment.
  • Strong written and verbal communication skills, with the ability to prepare detailed reports and interact with various stakeholders.
  • Exceptional attention to detail with the ability to resolve complex issues independently and maintain confidentiality.
  • In-depth knowledge of relevant laws, regulations, and best practices in unemployment fraud prevention.

This position is grant funded and has an expected end date of 12/31/2025.

SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION'S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.

Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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