Program Coordinator III

7 days ago


Boston, United States Mass Inc Full time

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and are able, available, and actively seeking work.

The Supervisor of the Fraud Prevention and Compliance Unit plays a pivotal role in safeguarding the integrity of the UI system. This leadership position involves overseeing the investigation and resolution of fraudulent activities related to fictitious employer accounts. The incumbent will lead a team of compliance officers, ensuring adherence to relevant regulations and enhancing fraud detection and prevention measures.

Duties and Responsibilities:

  • Supervise and direct thorough investigations into suspicious and fictitious employer accounts. Validate employer claims and identify fraudulent activities, such as fake businesses and misrepresented employer information.
  • Review and analyze UI claim data, employer records, and system transactions to detect inconsistencies and potential fraud. Utilize advanced analytical tools and techniques to identify patterns and anomalies.
  • Oversee the documentation of findings and compile comprehensive reports on fraudulent activities. Ensure reports include collected evidence and recommended actions. Prepare detailed reports for internal use and potential legal proceedings, ensuring accuracy and compliance with relevant laws, regulations, and policies, including M.G.L. 151A and 430 CMR.
  • Ensure all investigative actions and recommendations comply with federal and state laws, as well as departmental policies. Stay updated on changes in legislation and best practices related to unemployment fraud.
  • Flag suspicious employer accounts and fraudulent claims for further investigation. Coordinate with other departments and external agencies as necessary.
  • Undertake special projects as assigned, including system and analytical tool testing, development and implementation of new investigative techniques, and participation in inter-departmental initiatives. Contribute to strategic efforts to enhance fraud detection and prevention, supporting the continuous improvement of the department's capabilities.
  • Engage in on-the-job training for new employees to ensure they understand the procedures and standards related to fraud investigation and compliance.
Preferred Qualifications:
  • Knowledge of basic supervisory and management principles, including work planning, resource allocation, and staff development.
  • Understanding of supervisory principles related to corrective and disciplinary actions.
  • Proven ability to manage and supervise a team effectively, including planning, motivating, and leading staff.
  • Extensive experience in fraud investigation, compliance, or a related field, with a proven track record of leadership and management.
  • Deep understanding of federal and state laws, regulations, and policies related to Unemployment Insurance (UI), fraud prevention, and program integrity.
  • Advanced analytical and investigative skills, proficiency in fraud detection software, and ability to work effectively in a fast-paced environment.
  • Strong written and verbal communication skills, with the ability to prepare detailed reports and interact with various stakeholders.
  • Exceptional attention to detail with the ability to resolve complex issues independently and maintain confidentiality.
  • In-depth knowledge of relevant laws, regulations, and best practices in unemployment fraud prevention.

This position is grant funded and has an expected end date of 12/31/2025.

SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION'S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.

Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

  • Boston, United States State of Massachusetts Full time

    Program Coordinator III – Benefit Operations Coordinator The Program Coordinator III oversees all aspects of the Family and Medical Leave Program relating to claims application processing. This includes managing the overall activities and functions of the claimant application process by ensuring timely review and delivery of application outcomes, develop...


  • Boston, United States State of Massachusetts Full time

    The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and are able, available, and actively seeking work. The Supervisor of the Fraud Prevention and Compliance Unit plays a pivotal role in safeguarding...


  • Boston, United States Mass Inc Full time

    Program Coordinator III - Benefit Operations Coordinator The Program Coordinator III oversees all aspects of the Family and Medical Leave Program relating to claims application processing. This includes managing the overall activities and functions of the claimant application process by ensuring timely review and delivery of application outcomes, develop...


  • Boston, United States Massachusetts General Hospital Full time

    Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. Thi Patient Services, Coordinator, Patient, Customer Service, Healthcare, Skills


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryMassachusetts General Hospital is seeking a highly skilled and organized Patient Service Coordinator III to join our Neurosurgery team. This is a full-time position that requires a strong commitment to providing exceptional patient care and support.Key ResponsibilitiesProvide high-quality customer service to neurosurgical patients and...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryThe Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients at Massachusetts General Hospital. This role involves supporting all aspects of physician practice for clinical care management, including scheduling appointments, obtaining referrals, and pre-certifications as needed.Key...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coordinator III (3307903) Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to...


  • Boston, Massachusetts, United States Partners Healthcare System Full time

    Job SummaryWe are seeking a highly skilled and organized Patient Service Coordinator III to join our team at Partners Healthcare System. In this role, you will provide exceptional customer service to neurosurgical patients, supporting all aspects of physician practice for clinical care management.Key ResponsibilitiesClinical Practice Support: Manage...


  • Boston, United States Mass General Brigham Full time

    Patient Services Coordinator III-(3293822) Description The Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The PSC III has direct supervision of the desk staff to include...

  • Admissions Nurse

    3 weeks ago


    Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewBoston Health Care for the Homeless Program is seeking a skilled Admissions Nurse to coordinate the screening and admission process for our Respite Program. As a key member of our team, you will work collaboratively with BHCHP staff to ensure timely and professional responses to referrals, plan and coordinate admissions, and provide patient...

  • Admissions Nurse

    3 weeks ago


    Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewBoston Health Care for the Homeless Program is seeking a skilled Admissions Registered Nurse to join our team. As an Admissions Nurse, you will play a vital role in coordinating admissions to our Respite Program, ensuring that all referrals are responded to in a timely and professional manner.Key Responsibilities:Coordinate admissions to the...


  • Boston, United States Hire Talent Full time

    Job Title: Project Technical Coordinator III (IT) Job Location: Cambridge, MA (Hybird) Job Duration: 6+ Months On W2 Technical Analyst will be a key member of the Digital R&D Data Products team. This role will collaborate with the vendor team to deliver business critical capabilities in R&D portfolio space through application of technical best practices...


  • Boston, United States Massachusetts General Hospital Full time

    This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description - Patient Services Coordinator III (3293822) Job Description Description The Lead Patient...


  • Boston, United States Integrated Resources Full time

    Job Title: Project Technical Coordinator III Location: Cambridge, MA- Hybrid Duration: 6 Months+Notes: Technical Analyst will be a key member of the Digital R&D Data Products team. Must have experience with Planview software. Job Description: Technical Analyst will be a key member of the Digital R&D Data Products team. This role will collaborate with the...


  • Boston, United States Mass General Brigham Full time

    Description: Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to healthcare providers in this high-volume,...


  • Boston, United States Children's Hospital Boston Full time

    77363BRJob Posting Title:Program Administration Manager III, Patient AccessDepartment:Ambulatory Services- Outpatient AdministrationAutoReqId:77363BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Join an amazing team at Boston Children's that focuses on improving Patient Access. Helping families Access...

  • Patient Navigator III

    2 months ago


    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties...

  • Admissions Nurse

    3 weeks ago


    Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job Summary:As an Admissions Nurse with Boston Health Care for the Homeless Program, you will play a vital role in ensuring that individuals experiencing homelessness receive the highest quality health care. Your responsibilities will include screening referrals, assessing the appropriateness of admissions to the Respite Program, and coordinating with...


  • Boston, Massachusetts, United States CRB Full time

    Job Title: Mechanical Engineer IIICRB is a leading provider of sustainable engineering, architecture, construction, and consulting solutions to the global life sciences and food and beverage industries.We are seeking a highly skilled Mechanical Engineer III to join our team. As a Mechanical Engineer III, you will be responsible for overseeing the mechanical...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coordinator III (3300027) This role offers a $750 sign on bonus to eligible external candidates. The Patient Services Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC), under general supervision, provides administrative support to...