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IT Help Desk Tier 2 Analyst

3 months ago

Lafayette, United States Experis Full time

Our client, in the manufacturing industry, is seeking an IT Help Desk Analyst to join their team. You will be part of the support team assisting with corporate IT inquiries.

Job Title: IT Help Desk Tier 2 Analyst

Location: Lafayette, IN (On-site)

What's the Job?

  • Primary responsibility is user support and customer service.
  • Exhibit excellent interpersonal skills with both technical and non-technical personnel.
  • Perform escalations when necessary to vendors or internal departments; capable of acting as remote support for vendors.
  • Administer, maintain, and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
  • Act as both a primary support point and an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment
What's Needed?
  • 3+ years experience in technical support role
  • Experience in handling Tier 2/3 issues
  • Administer, maintain, and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
  • Familiarity with user support and customer service best practices.


If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.