Support Specialist II

21 hours ago

Jacksonville, United States Inogen Full time

Description

Job Summary: 

The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities. This is a part time role and candidate must live in the Jacksonville, FL area. 

Responsibilities (Specific tasks, duties, essential functions of the job)

Support Specialist I

  • Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
  • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
  • Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
  • Maintain the highest level of quality in customer care while always acting in a professional and courteous manner. 
  • Complete paperwork relating to deliveries, pick-ups & testing.
  • Operate non-commercial vehicle carrying medical equipment.
  • May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.
  • Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
  • Maintain valid licenses and endorsements required for the position.
  • Facilitate credit card payments through company approved process.
  • Other duties as assigned.
  • Maintain regular and punctual attendance.
  • Comply with all company policies and procedures.

Support Specialist II

In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.

  • Conduct equipment set-up both remotely and directly.
  • Maintain a current calendar reflecting availability for patient appointments.

Support Specialist III

In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.

  • Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.
  • Complete service calls, both remotely and directly, documenting activities and results in a timely manner.
  • Other duties include acting as a clinical resource for completing clinical appointments.

Knowledge, Skills, and Abilities

  • Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.
  • Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.
  • Ability to work self-manage and work independently.
  • Must have strong work ethic.
  • Excellent oral and written communication skills required.
  • Proficient in use of laptop and electronic tablet required.
  • Attention to detail is required.

Qualifications (Experience and Education)

Level I

Support Specialist I

  • High School diploma or equivalent, required.
  • 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
  • Intermediate knowledge/proficiency in Microsoft Office, required.
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Level II

Support Specialist II

  • State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.
  • 2 years’ experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
  • knowledge/proficiency in Microsoft Office, required.
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Level III

Support Specialist III

  • Licensed or Registered Respiratory Therapist or registered Nurse, required.
  • 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
  • Intermediate knowledge/proficiency in Microsoft Office, required.
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

  • Contract Support Specialist II

    6 days ago

    Jacksonville, Florida, United States My Florida Corp Defunct Full time

    Job DescriptionJob Title: Contract Support Specialist IICompany: My Florida Corp DefunctLocation: Jacksonville, FLJob Type: Full-timeJob Category: ConstructionAbout Us: My Florida Corp Defunct is a leading provider of construction services in the state of Florida. We are seeking a highly skilled Contract Support Specialist II to join our team.Job Summary:We...

  • Contract Support Specialist II

    2 weeks ago

    Jacksonville, Florida, United States My Florida Corp Defunct Full time

    Job Title: Contract Support Specialist IIMy Florida Corp Defunct is seeking a highly skilled Contract Support Specialist II to join our team. As a key member of our construction team, you will be responsible for managing consultant contracts, identifying needs, and providing resources to staff. Your expertise in contract administration, budget management,...

  • Contract Support Specialist II

    6 days ago

    Jacksonville, Florida, United States My Florida Corp Defunct Full time

    Job SummaryMy Florida Corp Defunct is seeking a highly skilled Contract Support Specialist II to manage general assigned consultant contracts in Jacksonville. The ideal candidate will have a strong understanding of construction contract changes and Consultant Engineering Inspection (CEI) contract changes. Key ResponsibilitiesManage consultant contracts and...

  • Contract Support Specialist II

    1 week ago

    Jacksonville, Florida, United States State of Florida Full time

    Job Summary:As a Contract Support Specialist II with the State of Florida Department of Transportation, you will play a critical role in managing general assigned consultant contracts for Jacksonville Construction. Your primary responsibilities will include identifying needs, providing consultant resources, and coordinating with staff to prioritize needs....

  • Vehicle Operations Support Specialist II

    2 weeks ago

    Jacksonville, Florida, United States Cox Communications Full time

    Job Title: Vehicle Operations Support Specialist IICox Automotive is seeking a highly skilled Vehicle Operations Support Specialist II to join our team. As a key member of our operations team, you will be responsible for coordinating vehicles for sale, reviewing work performed, and ensuring effective operational flow.Key Responsibilities:Manage account...

  • Customer Service Specialist II

    2 months ago

    Jacksonville, United States First Citizens Bancshares, Inc. Full time

    The Customer Service Specialist II works in a call center environment providing administrative and customer service support to the First Citizens Bank Equipment Finance Division. Performs a full range of customer service activities including addressi Customer Service, Customer Service Specialist, Specialist, Customer Experience, Operations, Retail, Banking

  • EHS Specialist II

    1 month ago

    Jacksonville, Florida, United States Manson Construction Co. Full time

    Job SummaryAs a key member of the Manson Construction Co. team, the EHS Specialist II will be responsible for directing and implementing the company's safety program to ensure a safe and incident-free work environment on assigned projects. This role requires travel to field projects and involves working a rotating schedule, with 19 days on duty and 9 days...

  • Logistics Specialist II

    2 weeks ago

    Jacksonville, North Carolina, United States V2X Full time

    Job Title: Logistics Specialist IIAt V2X, we are seeking a highly skilled Logistics Specialist II to join our team. As a key member of our logistics team, you will be responsible for coordinating and managing logistics operations, ensuring timely and efficient delivery of goods and services to our clients.Key Responsibilities:Coordinate prospective changes...

  • Customer Care Specialist II

    2 weeks ago

    Jacksonville, Florida, United States Cox Full time

    Customer Care Specialist IICox Automotive is seeking a highly motivated and detail-oriented Customer Care Specialist II to join our team. As a key member of our Direct Offer department, you will provide exceptional account management support to our consumer vehicle sellers.Key Responsibilities:Engage with potential customers via phone, chat, or email to...

  • Pre-Award Specialist II

    2 weeks ago

    Jacksonville, Florida, United States Actalent Full time

    Job Title: Pre-Award Specialist IIActalent is seeking a highly skilled Pre-Award Specialist II to provide pre-award services to research investigators and help develop and submit sponsored project proposals.Responsibilities:Provide pre-award services to research investigators, including proposal preparation and submission.Interpret sponsoring agency...

  • Customer Service Support Specialist

    2 weeks ago

    Jacksonville, United States StevenDouglas Full time

    Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the companys products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...

  • Customer Service Support Specialist

    1 month ago

    Jacksonville, United States StevenDouglas Full time

    Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...

  • Customer Service Support Specialist

    1 month ago

    Jacksonville, United States StevenDouglas Full time

    Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...

  • Customer Service Support Specialist

    1 month ago

    Jacksonville, United States StevenDouglas Full time

    Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...

  • Customer Service Support Specialist

    3 weeks ago

    Jacksonville, United States StevenDouglas Full time

    Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...

  • Intake Specialist II

    1 month ago

    Jacksonville, United States Farah & Farah, P.A. Full time

    Overview: We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist II. In this role, you will be the first impression for clients reaching out to us, providing essential support and guidance throughout the call. Your role will be pivotal in ensuring an exceptional level of service and care for our clients....

  • Intake Specialist II

    2 weeks ago

    Jacksonville, Florida, United States Farah & Farah, P.A. Full time

    Job Summary:We are seeking a compassionate and dedicated professional to provide exceptional support and guidance to clients as an Intake Specialist II. In this role, you will be the first point of contact for clients, offering empathetic and attentive support to help them navigate our services.Key Responsibilities:Provide high-quality client support and...

  • Avionics Technician II

    1 month ago

    Jacksonville, Florida, United States Tactical Air Support Full time

    Job SummaryTactical Air Support is seeking a highly skilled Avionics Mechanic II to join our Maintenance Division. As a key member of our team, you will be responsible for performing organizational, intermediate, and limited depot-level maintenance on aircraft electrical/avionics systems.ResponsibilitiesRead and interpret technical drawings to build...

  • EHS Specialist II

    3 weeks ago

    Jacksonville, Florida, United States Manson Construction Co. Full time

    Job SummaryAs a key member of the Manson Construction Co. team, the EHS Specialist II will be responsible for directing and implementing the company's safety program to ensure a safe and healthy work environment on assigned projects. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced...

  • Inpatient Call Center Specialist II

    4 weeks ago

    Jacksonville, Florida, United States Baptist Health System Full time

    Baptist Health System Job DescriptionBaptist Health has the largest network of primary care providers in the Jacksonville area, with 45 offices throughout Northeast Florida and Southeast Georgia.The network has more than 130 physicians, including family physicians and specialists who provide high-quality care to patients.As a Call Center Specialist II on the...