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Night Auditor/Front Desk

2 months ago

Los Angeles, United States AccorHotel Full time
Company Description

The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city's best restaurants, shops and bars. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton's first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.

Job Description

Job Description

Overview:
Join our team as a Night Auditor where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Night Auditor, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.

Responsibilities:
- Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
- Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Handle cash transactions, credit card processing, and maintain a balanced cash drawer
- Ensure accuracy in guest billing and resolve any discrepancies
- Collaborate with various departments to address guest needs and ensure satisfaction
- Monitor security cameras and report any suspicious activities
- Maintain cleanliness and organization at the front desk area
- Perform any additional tasks as required during the night shift

Requirements:
- Previous experience in hotel management or guest services is advantageous
- Strong understanding of hospitality operations and guest relations
- Ability to communicate effectively with guests from diverse backgrounds
- Proficiency in using phone systems and handling calls with professionalism
- Bilingual or multilingual skills are a plus
- Exceptional customer service skills with a focus on problem-solving
- Attention to detail and accuracy in handling financial transactions and reports
- Flexible availability to work night shifts, weekends, and holidays as needed

If you are passionate about delivering exceptional service in a hotel setting, possess strong organizational skills, and thrive in a fast-paced environment, we invite you to apply for the Night Auditor position. Take the opportunity to be part of our team dedicated to creating memorable experiences for our guests.

Referral Bonus: If you know anyone who is suitable for the position please send them our way and earn this awesome referral bonus

$300 per hire and $200 after 90 days

Qualifications
  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
  • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
  • You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
  • Your humble and open to ideas. We leave our egos at the door and help get it done.
  • You're up for doing things differently and trying (almost) everything once.
  • You want to be part of something bigger and have fun along the way.


Additional Information

All your information will be kept confidential according to EEO guidelines.