Night Auditor

1 month ago

Los Angeles, United States Journal Hotels Full time
Job DescriptionJob Description

Position Title: Night Auditor

Department: Front Office

Reports To: Front Office Manager

FLSA Status: Non-Exempt

Prepared/Revised Date: April 2024

About The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.

Position Summary

The Night Auditor is responsible for all front desk operations during the overnight shift (typically 11:00 PM – 7:30 AM) as well as the preparation and disposition of all night audit work, primarily balancing revenue and settling accounts nightly and performing bookkeeping activities.

Essential Duties and Responsibilities

  • Assist the accounting department by researching and recording out of balance amounts, nightly.
  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and balancing and dropping receipts according to accounting department specifications.
  • Batch credit cards and other payment methods, research variance and provide room rate variance reports.
  • Ensure operating systems (Micros and OPERA Cloud) are balanced.
  • Organize and record receipts and other financial documents by type, nightly.
  • Maintain updated records of room availability and guest accounts.
  • Prepare and distribute daily reports.
  • Audit and reconcile all required bookkeeping.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Perform all Front Desk Agent tasks, including responding to guest inquiries and complaints.
  • Initiate and complete all processes required for end-of-day.
  • Other duties as assigned.

Knowledge and Skills

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision.
  • Strong interpersonal skills and the ability to work well with co-workers and the public.
  • Ability to accurately compute and manipulate mathematical calculations.
  • Strong knowledge of OPERA Cloud and Micos POS preferred.
  • Ability to effectively present information and respond to questions from guests, and the public.
  • Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
  • Exercises sounds and accurate judgment with regards to decision making in a timely matter.
  • Prioritizes and plans work effectively and efficiently.
  • Observes and implements all safety and security procedures.
  • Ability to meet deadlines with frequent change delays and unexpected events.

Education and Work Experience

  • 2 years of night audit/ accounting experience required.
  • Computer and basic math skills required.
  • Experience working as a front desk agent or in a similar role preferred.
  • Previous experience with OPERA Cloud preferred.
  • Previous hospitality industry experience preferred.

Certificates, Licenses and Registrations

None

Supervisory Responsibilities

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Language Skills

Ability to read and interpret documents such as hotel communication, operating manuals and documents pertaining to Front Office computer systems. Ability to effectively present information and thoroughly answer questions in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to efficiently use Opera.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

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