Technical Account Manager
3 weeks ago
Description
Summary: Position will act as a central service resource for key account customers, acting as a liaison between customers and the service department. The Technical Account Manager (TAM) will be responsible for being aware of all service activities, issues, and projects within their defined customer accounts, as well as understanding and addressing customer requirements. The incumbent will be an active participant in the management of ongoing projects, service visits, periodic maintenance agreements, and quality issues to provide the most positive outcome possible for our customers.
Time Utilization: This position will travel up to 75% of the time including international travel. Normal business hours are 8:00 am to 5:00 pm Central time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be able to travel with little notice as customer demands require.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Work closely with Regional Management Teams (both Regional Sales Directors and Regional Service Supervisors) to ensure resources are deployed when and where needed in both the pre- and post-sales process.
- Work closely with Key Account Salesperson to ensure the transition from sales into service responsibilities are as smooth as possible.
- Provide customer feedback to Regional Service Director, Sales team, CSRs, Regional Service Supervisors, PM Team, and technical support teams to ensure customer satisfaction with Multivac products and services.
- Serve as a hands-on Project Manager for assigned projects, as necessary.
- Ability to handle changing priorities and multiple projects simultaneously required.
- Be a technical resource for both internal and external stakeholders throughout the sales and service processes.
- Communicate complex issues to internal and external customers. Anticipate potential concerns or objections and shape communication messages to address them.
- Travel to customer sites with little notice to ensure high profile immediate needs are met.
- Create detailed reports that identify issues encountered in the field with a defined course of action for resolution and communicate this information to the appropriate cross-functional team(s), including the relevant Regional Service Director(s) and Regional Service Supervisors.
- Work closely with Regional Service Directors, Regional Service Supervisors, Regional Schedulers, and Periodic Maintenance Schedulers to ensure that customer needs are being met.
- Engaged in ensuring all quality issues are defined and resolved as quickly as possible.
- Provide technical documentation and support to Field Service Technicians to better complete service agreements and requirements.
- Maintain technical knowledge on current and emerging trends affecting the industry and related technology.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
An Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline and two years of experience servicing Multivac equipment; or an equivalent combination of education and experience,
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, technical documents, schematics, and other technical drawings. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to effectively communicate complex technical concepts and details to a broad audience of associates and customers.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems.
Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to work near moving mechanical parts. The associate is occasionally exposed to wet or humid conditions (non-weather); cold (non-weather) and heat (non-weather).
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The associate is frequently required to walk. The associate is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.
-
Technical Account Manager
2 weeks ago
Kansas City, United States The Ladders Full timeDescription Summary: Position will act as a central service resource for key account customers, acting as a liaison between customers and the service department. The Technical Account Manager (TAM) will be responsible for being aware of all service activities, issues, and projects within their defined customer accounts, as well as understanding and...
-
Technical Account Manager
1 month ago
Oklahoma City, United States Futurex Full timeFuturex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned...
-
Manager, Technical Accounting
1 month ago
Culver City, United States Sony Pictures Entertainment Full timeSPE’s Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information...
-
Manager, Technical Accounting
3 weeks ago
Culver City, United States Sony Pictures Entertainment Full timeSPE's Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information...
-
Manager, Technical Accounting
3 weeks ago
Culver City, United States Sony Pictures Entertainment Full timeSPE’s Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information...
-
Technical Account Manager
1 month ago
Johnson City, United States AWC Full timeAWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Technical Account Manager who...
-
Technical Account Manager
2 months ago
Salt Lake City, United States Penn Foster Inc Full timeJob Description: About Pluralsight Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world. Working at Pluralsight At Pluralsight, we believe everyone should have the opportunity to build progress through...
-
Technical project manager
4 weeks ago
Kansas City, United States Ab Ovo Full timeOne of our direct clients (leading Railroad company in North America) is looking to hire a contract resource for the Technical Project Manager at Kansas City, MO. Job Title: Technical Project Manager Location: Kansas City, MO Duration: 6+ Months contract (possible further extension) Required Skills & Experience: Significant experience leading large,...
-
Technical Sales Manager
4 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Technical Sales Manager
4 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Technical Sales Manager
4 weeks ago
Kansas City, United States James Hardie Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection...
-
Technical Sales Manager
2 weeks ago
Kansas City, United States CareerBuilder Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Technical Sales Manager
2 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Technical Account Manager
2 months ago
Garden City, United States Fisher's Technology Full timeFisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years. Fisher's is...
-
Technical Account Manager
3 weeks ago
Garden City, United States Fisher's Technology Full timeFisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years. Fisher's is...
-
Technical Sales Manager
4 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Technical Sales Manager
3 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Manager Lease
3 weeks ago
Oklahoma City, United States Hertz Full timeA Day in the Life: The Technical and Lease Accounting Manager will lead the Company’s lease accounting function and will also assist the Company’s technical accounting function with researching the accounting for various transactions including but not limited to debt offerings, securitizations, derivatives, and customer and supplier contracts. We expect...
-
Technical Sales Manager
4 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Technical Sales Manager
3 weeks ago
Kansas City, United States James Hardie Building Products Inc Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
