Manager, Key Accounts LTC

1 week ago

Westfield, United States Lincare Holdings Full time

The Manager, Key Accounts sells Lincare Long Term Care services to existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts. Ensures customer satisfaction levels are high with corporate accounts.

JOB FUNCTIONS:

  • Establishes and maintains relationships with customer accounts.
  • Responsible for maintaining a predetermined number of contracts/nursing homes.
  • Identifies and develops new business.
  • Prepares for and participates in trade shows, exhibits and advertising campaigns.
  • Conducts in-service for customers educating them in the use and application of Lincare equipment.
  • Initiates resolution to complaints from customers with the appropriate management.
  • Provides marketing information to management as requested and/or made available.
  • Inputs and maintains Lincare's Sales Tracking System and submit reports as requested.
  • Follows-up on lost-to-competition customers to identify problems with product or services and report to management.
  • Assists in the preparation of sales forecasts.
  • Understands and provides information on pricing information, and product information to customers.
  • Negotiates and submits agreements for review & approval.
  • May be required to set-up new customers, as well as perform facility assessments.
  • Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA and Emergency Planning.
  • Performs other duties as assigned
  • Complies with all policies and standards
Education & Experience:
  • High School Diploma or General Education Degree (GED) Required
  • Bachelor's Degree Preferred
  • 1-3 years sales experience in the healthcare experience Preferred
  • Proven leadership skills in business development and closing sales Required
  • Demonstrated history of meeting performance objectives Required
  • Excellent verbal communications skills are a must Required
  • Healthcare experience Preferred
Knowledge, Skills and Abilities:
  • Excellent communication and presentation skills.
  • Excellent Time Management Skills.
  • Excellent human relations skills to interface with business decision makers and customers.
  • Computer literate.
  • Knowledge of basic and advanced selling skills.
  • Ability to convey a positive and professional image to customers and employees.
  • Maintain composure in high pressure situations.
  • Capable of following an issue through to its conclusion.
  • Able to effectively interact with all levels of the Lincare organization as well as Customers.
  • Extensive travel required for appointments and customer meetings.

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