Security Operations Assistant Account Manager

3 days ago

Westfield, New Jersey, United States Allied Universal® Full time
Job Title: Assistant Account Manager - Security Operations

At Allied Universal, we're committed to providing rewarding careers that give you a sense of purpose. As an Assistant Account Manager - Security Operations, you'll be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more for most full-time positions.

The Assistant Account Manager - Security Operations job is responsible for assisting the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures.

Responsibilities:

  • Assist the Account Manager with coordinating all aspects (technical and managerial) of executing the security contract at the assigned location.
  • Assign work tasks to Security Professionals and direct their work throughout the day.
  • Supervise, motivate, coach, and train Security Professionals, and evaluate their work performance.
  • Ensure that Post Order manual and all other post and training information are properly maintained and updated.
  • Assist the Account Manager in conducting interviews and evaluating new employees.
  • Conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post.
  • Oversee all reports, logs, and pass downs generated by and for the Security Department.
  • Manage and supervise all sub-units within the Security Department, such as fire control room, command center, and loading docks.
  • Respond to minor incidents that occur, ensuring appropriate action is taken, and all reports are properly completed.
  • Identify any personnel problems occurring at posts and forward any such issues to the Account Manager or Field Supervisor as appropriate.
  • Make recommendations for counseling and/or disciplinary action, including termination.
  • Respond to client or site emergencies as they arise, and maintain positive client/security relationships through frequent tenant/client contact and support.

Qualifications:

  • Minimum high school diploma or equivalent.
  • Minimum three (3) - five (5) years of professional-level experience required.
  • Prior experience in the security industry, law enforcement, and/or military required.
  • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
  • Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Ability to train and coach others, and to effectively enforce post orders, security standards, and company policies equitably and consistently.
  • Outstanding verbal and written communication skills required.
  • Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.

Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, please contact our local Human Resources department.

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