Customer Service Support

1 week ago

Elizabethtown, United States Rose International Full time

Schedule:- Mon to Fri / 8 AM to 5 PM EST ( Saturday as needed - on holiday season).

Mode of interview:- In person or Virtual.

******Customer Service Reps are critical to our business. You will handle calls for online orders and help to assist in the selection of products and item options available to our customer base.

Job details:

60% Provide a high level of customer service for retail customers and retail employees and enter and monitor orders in the retail operating system – Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer. 20% Problem-solving related to the service and sales functions of the role. 20% Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed.

Duties:

The Customer Service Support 1 – Customer Enabling will support routine customer-enabling activities of the order management process and will help execute well-established customer service activities with regard to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. *Assist in identifying potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions as directed. *Assist in updating internal stakeholders on order status and any issues. *Support the generation of order-related documents as outlined in established processes. *Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing, and fulfillment. *Support simple customer orders to confirm the alignment of credit, contract, pricing, stock allocation, and transportation availability. *Follow standard procedures regarding order status, invoices, and contract balances and share information needed to complete an order to customer-facing customer service representatives. *Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

Requirement:

High School diploma (Minimum) and secondary education level or equivalent Minimum 2 years of relevant experience Customer Service Experience - (preferred) Excellent communication skills, minor computer work, and attention to detail. Needs strong organizational skills and knowing how to prioritize tasks
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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