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Customer Service Support Lv1

2 months ago

Elizabethtown, United States BCforward Full time

Customer Service Support Lv1

BCforward is currently seeking a highly motivated Customer Service Support opportunity in Elizabethtown, PA 17022

Position Title: Customer Service Support

Location: Elizabethtown, PA 17022

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months Contract with the possibility of extension

Job Type: On Site
Pay Range: $18.00/hr. - $18.25/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:

Customer Service Reps are critical to our business. They handle calls for online orders and help to assist in selection of products and item options available to our customer base.

60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system - Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.

20% Problem solve as related to the service and sales function of the role.

20% Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed.

High School diploma (Minimum)

Customer Service Experience - (preferred)

Excellent communication skills

Needs strong organizational skills and knowing how to prioritize tasks

The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

* *Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.

* *Assist in updating internal stakeholders on order status and any issues.

* *Support the generation of order related documents as outlined in established processes.

* *Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

* *Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

* *Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.

* *Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

* *Other duties as assigned

**Minimum Qualifications

*High school diploma, secondary education level or equivalent

*Two years of related work experience.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228621 when responding to this ad.