Customer Service Representative

4 weeks ago

Anchorage, United States Lynden Inc. Full time
Lynden Air Cargo is a US part 121 all-cargo airline based in Anchorage, Alaska. We conduct operations within Alaska as around the world, utilizing our fleet of L382 Hercules aircraft. Our structure provides you with the family environment of a smaller company, and the competitiveness, expectations and rewards of a large, global organization.

Lynden Air Cargo is looking for an energetic, motivated, and customer satisfaction driven individual to join our established Customer Service Department This position will respond to customer needs and inquiries as well as work with other departments. Our ideal successful candidate will need an attention to detail, be able to multi-task and possess a genuine passion for providing exceptional customer service to external and internal clients.

This is an in-office position, with a shift of Monday through Friday 11:00 a.m. to 7:00 p.m.

Why you want to work for Lynden Air Cargo:
  • Career development: annual wage reviews with advancement through internal promotions.
  • Medical insurance: 2 medical plans to choose from as low as $0/month.
  • Dental & vision: low employee payroll deduction.
  • Health insurance for your family: cover your entire family with medical, dental and vision for $222/month.
  • Healthcare savings account: Flexible Spending Account (FSA) or Health Savings Account (HSA).
  • Paid Time Off: 17 days paid time off a year + additional paid extended leave. PTO days increase with years of service.
  • Paid holidays: 8 paid holidays a year in addition to your PTO.
  • Retirement savings: 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution.
  • Employee assistance program: no cost to you
  • Life insurance, long term disability and AD&D: no cost to you
  • Tuition reimbursement program: up to $3500 a year
The essential duties and responsibilities of this position include, but are not limited to:
  • Performs all work assigned in accordance with established policies and procedures as governed by Lynden Air Cargo's Employee Handbook and applicable CFR's.
  • Answers a variety of customer information requests by phone, email or in person regarding rates, routing and transportation procedures.
  • Acts as the main point of contact with scheduled service customers.
  • Quotes accurate rates for Lynden Air Cargo shipments, as well as coordinates with other operating companies and secondary carriers to quote comprehensive transportation solutions.
  • Rates house air waybills (HAWB's) and enters shipment information into company computer system.
  • Enters proofs of delivery (POD).
  • Manifests shipment and flight paperwork, often within time constraints.
  • Supports customer outreach activities and initiatives.
  • Coordinates with other departments to meet operational objectives.
  • Works with warehouse and cargo staff to manage on-hand freight inventories.
  • Files records and maintains recordkeeping system.
  • May be required to work other shifts when assigned.
  • Attendance and timeliness are essential functions of this position.
Additional information and requirements for this position:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic mathematics to calculate percentages and freight rates, including the effect of dimensioned weight.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use sound judgment and common sense in dealing with problems. Ability to make quick decisions in a fully and competent manner with little supervision. Ability to handle stressful situations in a competent and professional manner.

CERTIFICATES, LICENSES, REGISTRATIONS:

HazMat Certification (Basic Awareness of Air Cargo Shipments of Hazardous Materials). Training provided upon hire if not HazMat certified.

OTHER SKILLS AND ABILITIES:
  • Proficient with Microsoft Excel and Word.
  • Familiar with computer, keyboarding, and word processing, including emails.
  • Ability to interact with warehouse personnel to identify and coordinate daily shipments.
PHYSICAL DEMANDS:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.

A post conditional offer of employment drug test and background investigation are required.

Random drug testing is required of all Lynden Air Cargo employees.

Lynden Air Cargo, LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, disability, protected veteran status, gender identity or national origin. Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.

Other details
  • Job Family 1900-Office Operations
  • Pay Type Hourly
  • Required Education High School


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